A software company cuts administrative work by 83 percent

IBM Rational Team Concert software helps improve efficiency, for monthly savings of USD70,000

Published on 28-Feb-2013

"The support we received from the IBM Rational Jazz community and from the Rational developers has been excellent." - A software company

Customer:
A software company

Industry:
Computer Services

Solution:
Agile Software Development

Overview

This company provides software and integration services for the healthcare, defense, and intelligence and national security industries. With customers in more than 40 countries, it employs approximately 450 people and reports annual operating profits of EUR4.8 million.

Business need:
The company needed a change and configuration management platform to support agile development across disparate locations.

Solution:
It worked with IBM to implement IBM Rational Team Concert™ software for source control management.

Benefits:
The solution helps improve efficiency, cut USD70,000 in monthly costs and decrease software administration efforts by 83 percent.

Case Study

This company provides software and integration services for the healthcare, defense, and intelligence and national security industries. With customers in more than 40 countries, it employs approximately 450 people and reports annual operating profits of EUR4.8 million.

[Level 1]
Challenge
This company is continually seeking to improve efficiency and fine-tune its business processes. Appraised at Capability Maturity Model Integration (CMMI) Level 5, the company realized that manual processes for recording programming data were hindering collaboration and efficiency. Specifically, the company’s Microsoft .NET and Java software developers, who depend heavily on refactoring techniques to adjust program code, were spending too much time on software configuration management (SCM) administration. The company wanted to improve these manual processes based on its well-defined corporate CMMI framework. The business needed a common change and configuration management platform that would support agile development in geographically disparate locations. The organization sought a supported and proven system to address its needs.

[Level 1]
Solution
The business worked with IBM to install IBM Rational Team Concert software on its Microsoft Windows technology-based servers. The IBM Software Services for Rational® group provided a detailed deployment plan and worked with the IBM Jazz Jumpstart team to deliver workshops on the solution and to perform pilot projects. To enhance the client’s organizational understanding and acceptance of the Rational Team Concert software, the Software Services for Rational team delivered customized on-site consulting courses followed by two mentoring sessions. Throughout the project, the company benefitted from the resources and support available through the Jazz Community on jazz.net/community.

With the IBM solution, the company gained a more intuitive way to work within its existing Microsoft Visual Studio environment. For example, the company uses the Rational Team Concert Scrum process template, which it modified to better suit its needs. Geographically distributed teams now take part in daily Scrum meetings, which facilitate better collaboration. The organization takes advantage of the complete set of capabilities included in the Rational Team Concert software, even though it initially planned to use the platform only for source control management, work items and build management.

[Level 1]
Benefits
· Improved the efficiency of delivering refactoring change sets, saving up to USD70,000 per month
· Decreased SCM administration efforts by 83 percent
· Gained the ability to communicate directly with Rational developers about issues and enhancements via work items on Jazz.net

[Level 1]
For more information
To learn more about IBM Rational Team Concert software, please contact your IBM representative or IBM Business Partner, or visit the following website: ibm.com/software/rational/products/rtc

To connect with the growing Jazz community, visit:
jazz.net/community

Products and services used

IBM products and services that were used in this case study.

Software:
Rational Team Concert

Service:
Software Services for Rational

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America February 2013 IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list ofIBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.