Delhi Government enhances web presence, nearly doubling new visits

IBM web experience solutions help improve content management and delivery

Published on 27-Dec-2012

"The IBM solution helps us engage with our citizens in interactive dialog. This enables the Delhi Government to develop new programs and services, which it can then deploy cost-effectively by managing more than 130 websites centrally." - Rajender Kumar, IT Secretary, Director, Delhi e-Governance Society, Department of Information Technology, Government of National Capital Territory of Delhi

Delhi Government


Deployment country:

IBM Business Partner:
Vayam Technologies Ltd.


In 2000, the Government of National Capital Territory of Delhi (GNCDT) created the Department of IT (DoIT) to oversee technology needs for the Indian territory and its nine districts. DoIT employs more than 100 people to ensure strategic application of technology in optimizing government processes and maximizing operational efficiency. It offers technical guidance, vets IT projects and provides IT roadmaps for improvements to state programs and service administration.

Business need:
The agency has a number of departments that have their own websites hosted by third-party vendors, creating maintenance and update issues.

The Department of IT coordinated the deployment of a common portal infrastructure and standard approach and tools for creating, updating and retiring web content.

Visits to the government portal nearly doubled within six months, while the cost and time for website development and maintenance decreased substantially.

Case Study


GNCDT has approximately 180 departments, including DoIT. A number of departments had their own websites, which either the National Informatics Center or a third-party vendor hosted. This arrangement presented challenges for DoIT when it came time to update the websites. In fact, some websites went without updates for up to four years, which led to legal and compliance issues, to say nothing of employee and constituent frustration in simply trying to find needed information.

Therefore, as one of the first steps in the phased implementation of an e-governance strategy, DoIT sought a centralized web content management solution to link each department’s website to a single location, help simplify the updates process and maintain regulatory compliance. The objective was to improve information flow among the various government entities, as well as with citizens and businesses, by providing a single-point delivery channel; a uniform look and feel; and standardized content categories, nomenclature and navigation.

DoIT worked with an Indian IT vendor, PROSOFT, to develop a comprehensive web content management solution comprising IBM® Web Content Manager and IBM WebSphere® Portal Server software. The client then engaged IBM Business Partner Vayam Technologies Ltd. to deploy, manage and support the solution.

The Web Content Manager platform hosts numerous government department websites in a single, unified location for increased accessibility, making it easier to adjust web content. Content creators are guided through the authoring process using familiar applications. The WebSphere Portal Server software provides a centralized web portal to host the platform online, which allows the different departments to maintain their separate websites. In addition to the web content management solution, DoIT implemented IBM Lotus® Quickr® and IBM Lotus Sametime® software to simplify and improve collaboration across the departments. Using these Lotus solutions, each internal department has access to its own website to help ensure timely updates and make content management easier, more cost-effective and less dependent on such specific technical skills as HTML. The publication workflow is automated and there are no webmaster bottlenecks.

The solution separates the activities of creating and presenting web content. Content creators within the departments don’t have to learn new technical skills and different users and groups can adapt content presentation to meet the needs of their constituents. This approach also enables a consistent look and feel. If the design changes, the content remains unaffected.

• Enhances the web experience, nearly doubling the number of unique visitors to the portal within six months
• Reduces website maintenance time and costs by allowing nontechnical staff to develop and maintain departmental sites
• Helps keep information relevant and ensure regulatory compliance with a standard mechanism for creating, updating and retiring web content

Products and services used

IBM products and services that were used in this case study.

IBM Web Content Manager, Lotus Quickr, WebSphere Portal

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America November 2012 IBM, the IBM logo,, Lotus, Quickr, Sametime and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NONINFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.