Česká Pojištovna

A large European insurance company gained unprecedented visibility into its complex IT environment to predict and prevent outages, minimizing the risk of negative impact on business operations

Published on 20-Feb-2012

Validated on 15 Aug 2013

Customer:
Česká Pojištovna

Industry:
Insurance

Deployment country:
Czech Republic

Solution:
Solutions for Smart Business, Automation, Business Continuity, Business Service Management , Consolidated Operations Management , Enterprise Resource Planning, Express, Industry Framework , RSI solution, Service Management

Smarter Planet:
Smarter Insurance

IBM Business Partner:
GC System a.s.

Overview

Headquartered in Prague, Ceska Pojistovna provides various life insurance and other insurance products for individuals and businesses of all sizes. Since the reintroduction of the Czech Republic’s competitive marketplace in 1991, the company has grown into the largest insurance provider in the country, with a 30 percent share of all premiums. Ceska Pojistovna employs 4,900 people and works with 65,000 agents across 70 branches.

Business need:
For Ceska Pojistovna, the IT environment serves as the foundation for every core business function, from claims processing to human resources. But the company’s foundation had cracks. After years of growth, it found itself with a disjointed environment that threatened to disrupt business operations. It needed a comprehensive IT service management solution to avoid downtime and performance lags.

Solution:
Ceska Pojistovna centralized monitoring and management across the IT environment, cutting through the complexity to gain real-time visibility into resource performance and usage. Automated root cause analysis, problem resolution and alarm deduplication keep system failures to a minimum. And with analysis of historical performance trends, the company can predict fluctuations in resource requirements and perform more accurate capacity planning, avoiding costly system failures.

Benefits:
· Reduced maintenance costs by USD200,000 by consolidating the environment onto a standard software platform · Saved USD25,000 annually in human resources costs by increasing the efficiency and productivity of the IT department · Cut overall IT costs while improving service levels and reducing workload

Case Study

Headquartered in Prague, Ceska Pojistovna provides various life insurance and other insurance products for individuals and businesses of all sizes. Since the reintroduction of the Czech Republic’s competitive marketplace in 1991, the company has grown into the largest insurance provider in the country, with a 30 percent share of all premiums. Ceska Pojistovna employs 4,900 people and works with 65,000 agents across 70 branches.

The Opportunity
For Ceska Pojistovna, the IT environment serves as the foundation for every core business function, from claims processing to human resources. But the company’s foundation had cracks. After years of growth, it found itself with a disjointed environment that threatened to disrupt business operations. It needed a comprehensive IT service management solution to avoid downtime and performance lags.

What Makes It Smarter
Ceska Pojistovna centralized monitoring and management across the IT environment, cutting through the complexity to gain real-time visibility into resource performance and usage. Automated root cause analysis, problem resolution and alarm deduplication keep system failures to a minimum. And with analysis of historical performance trends, the company can predict fluctuations in resource requirements and perform more accurate capacity planning, avoiding costly system failures. For the business, this preventive approach to IT outages helps ensure that everything from financial reporting to claims processing is up and running 24/7, minimizing impact on productivity, revenue and profitability.

Real Business Results
· Reduced maintenance costs by USD200,000 by consolidating the environment onto a standard software platform
· Saved USD25,000 annually in human resources costs by increasing the efficiency and productivity of the IT department
· Cut overall IT costs while improving service levels and reducing workload

For more information
Please contact your IBM sales representative or IBM Business Partner.
Visit us at: ibm.com/insurance

To learn more about Ceska Pojistovna visit: www.ceskapojistovna.cz/en

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States February 2012 IBM, the IBM logo, ibm.com, AIX, Power and Tivoli are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.