Enabling better communication and collaboration

Full Finance sees efficiency improvements around worker productivity with IBM SmartCloud Engage services

Published on 28-Dec-2011

Validated on 28 Oct 2013

"The SmartCloud Engage services help us differentiate ourselves in a competitive market. We are more productive and efficient, and can provide clients with additional, valuable services for the same hourly rate." - Henk Aardoom, Senior consultant, Full Finance

Customer:
Full Finance

Industry:
Financial Markets, Education, Professional Services

Deployment country:
Netherlands

Solution:
Cloud Computing, Mobile, SmartCloud - Solutions, Social Business for Recruiting and Onboarding, Social Business, Business-to-Business

IBM Business Partner:
RealConnections

Overview

Located in the Netherlands, Full Finance provides comprehensive accounting; compliance; tax; mergers and acquisitions; ICT and IT auditing; and strategy and organization services to small and midsize accounting firms on an hourly-rate basis. Full Finance also offers education and training courses, and individual consulting to companies’ directors, partners, IT managers and IT auditors.

Business need:
Full Finance engaged IBM Business Partner RealConnections to implement IBM SmartCloud™ Engage (formerly LotusLive Engage) services, an integrated suite of cloud collaboration tools than combine business social networking with web conferencing and social collaboration capabilities, including file storing and sharing, instant messaging (via IBM Lotus Sametime) and activity management. Employees are using the new solution to chat on their PCs, smartphones and tablets via Lotus Sametime instant messaging with each other and with clients

Solution:
Full Finance engaged IBM Business Partner RealConnections to implement IBM LotusLive Engage software, a suite of collaboration tools that combine social networking with web conferencing and collaboration capabilities, including file storing and sharing, instant messaging (via Lotus Sametime). Employees can now chat on their PCs, smartphones and tablets via Lotus Sametime IMing with each other and with clients; host web conferencing sessions with coworkers and clients in offsite locations; and store and share files and recorded web meetings for sharing in various LotusLive Engage communities.

Benefits:
· Reduces travel time and associated costs by allowing employees to host web conferences with clients, rather than traveling to hold onsite, in-person meetings · Improves productivity by providing employees with fast access to the latest project-related information · Enhances efficiency by enabling employees to instantly and simultaneously communicate with clients via instant messaging capabilities and multitask on numerous projects

Case Study

Overview

Improved productivity
Employee communication and client interaction at Full Finance depended on inefficient, time-consuming methods that hampered service and threatened the company’s competitive position.

Integrated social networking
Using IBM SmartCloud Engage services allows employees to collaborate with clients and with each other regardless of location or device, and share and store files and recorded meetings.

Enhanced efficiency and savings
Full Finance benefits from lower travel costs through hosted web conferences, quicker employee access to project information, and instant communication with clients.

Located in the Netherlands, Full Finance provides comprehensive accounting; compliance; tax; mergers and acquisitions; ICT and IT auditing; and strategy and organization services to small and midsize accounting firms on an hourly-rate basis. Full Finance also offers education and training courses, and individual consulting to companies’ directors, partners, IT managers and IT auditors.

Challenge
The company’s 30 employees (many of whom work offsite) relied primarily on email, phone calls and in-person meetings to communicate internally and with clients—time-consuming methods that hampered productivity and efficiency. Exchanging information via email also had its disadvantages—employees often spent valuable time searching for the most up-to-date, project-related document or information from which to work. To provide the best service possible, respond more quickly to client inquiries and differentiate itself among a sea of competitors, Full Finance needed a faster, more efficient environment in which to communicate and share information internally and with clients.

Solution
Full Finance engaged IBM Business Partner RealConnections to implement IBM® SmartCloud™ Engage (formerly LotusLive™ Engage) services, an integrated suite of cloud collaboration tools than combine business social networking with web conferencing and social collaboration capabilities, including file storing and sharing, instant messaging (via IBM Lotus® Sametime®) and activity management. Employees are using the new solution to chat on their PCs, smartphones and tablets via Lotus Sametime instant messaging with each other and with clients; host web conferencing sessions with co-worker and clients in various offsite locations; and store and share files and recorded web meetings for sharing in various SmartCloud Engage communities.

Benefits
· Reduces travel time and associated costs by allowing employees to host web conferences with clients, rather than traveling to hold onsite, in-person meetings
· Improves productivity by providing employees with fast access to the latest project-related information
· Enhances efficiency by enabling employees to instantly and simultaneously communicate with clients via instant messaging capabilities and multitask on numerous projects

For more information
To learn more about IBM SmartCloud for Social Business service offerings, contact your IBM sales representative or IBM Business Partner, or visit: ibmcloud.com/social

Products and services used

IBM products and services that were used in this case study.

Software:
IBM SmartCloud Engage Standard, IBM SmartCloud Engage Advanced

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America March 2012 IBM, the IBM logo, ibm.com and SmartCloud are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.