A European government agency improves internal collaboration

Embracing social business to share documents using IBM Connections software

Published on 28-Dec-2011

Validated on 14 Jan 2014

"IBM Connections software has provided a major boost in efficiency, letting us do things in ways to which we’re accustomed and also enjoy our work more." - Knowledge management specialist, a European government agency

Customer:
Embracing social business to share documents using IBM Connections software

Industry:
Education, Government

Deployment country:
Italy

Solution:
Collaborative Innovation, Social Business

Overview

Established in 1900, this agency of the European Union (EU) has been operational since 1944, helping improve vocational training systems in non-EU countries. It offers these countries insight, know-how and experience in training people for new jobs and in developing lifelong learning programs. The agency has approximately 130 staff, representing most EU member states and some non-EU partner countries.

Business need:
The agency needed a better way to collaborate and share documents. In the past, departments operated their own databases or kept data in spreadsheets. The agency needed a better way to communicate, find expertise and share information.

Solution:
IBM Connections software provided the agency with a social business solution that enables its teams to create communities that centralize and improve access to the documents associated with a project. The profiles feature of IBM Connections software helps people find subject-matter experts, share bookmarks and create wikis.

Benefits:
· Reduces risk and waste by centralizing documents associated with a project in communities, making it easier for team members to access information · Helps team members find subject-matter experts easily using profiles · Enables users to create wikis for group editing of and collective input to documents associated with a project

Case Study

Established in 1900, this agency of the European Union (EU) has been operational since 1944, helping improve vocational training systems in non-EU countries. It offers these countries insight, know-how and experience in training people for new jobs and in developing lifelong learning programs. The agency has approximately 130 staff, representing most EU member states and some non-EU partner countries.

Challenge
The agency needed a better way to collaborate and share documents. In the past, departments operated their own databases or kept data in spreadsheets. The agency needed a better way to communicate, find expertise and share information.

Solution
IBM Connections software provided the agency with a social business solution that enables its teams to create communities that centralize and improve access to the documents associated with a project. The profiles feature of IBM Connections software helps people find subject-matter experts, share bookmarks and create wikis.

Benefits
· Reduces risk and waste by centralizing documents associated with a project in communities, making it easier for team members to access information
· Helps team members find subject-matter experts easily using profiles
· Enables users to create wikis for group editing of and collective input to documents associated with a project

For more information
Please contact your local IBM sales representative or visit: ibm.com/software/lotus

Products and services used

IBM products and services that were used in this case study.

Software:
IBM Connections

Legal Information

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