A large healthcare institute lowers costs and improves care with a single web portal

Doctors, patients and staff gain role-based access to electronic health records with an IBM Lotus solution

Published on 28-Dec-2011

Validated on 14 Jan 2014

"We’re saving lives by being proactive. From the desktop, we can gather information, find the persons most appropriate to help respond and direct them exactly where the are needed." - Manager, a large healthcare institute

Customer:
A large healthcare institute

Industry:
Healthcare

Deployment country:
Germany

Solution:
Dynamic Infrastructure, Cloud & Service Management, Openness, Service Management, Service Oriented Architecture, Smart Work, Social Business for Customer Service, Social Business, Systems & Network Management

IBM Business Partner:
SV GmbH

Overview

This German healthcare institute is actively involved in the development of integrated patient care and is instrumental in the further development and introduction of telemedical supervision for patients with cardiological findings.

Business need:
Telemedicine technology is gaining increasing attention as a way to improve the performance of health systems by linking various systems via a data and communications platform to reduce redundant medical tests, improve and expedite clinical decision making, and enable access to all levels of healthcare for a wide range of conditions. With telemedicine, hospitals hope to lower the cost of patient-centered care and increase the effectiveness of chronic disease management.

Solution:
With the help of IBM Business Partner SVA Competence Center Health Care, the company implemented an advanced telemedicine solution.It collected all possible patient information to create thorough electronic health records for each patient. IBM Tivoli Storage Manager software stores the data in an IBM DB2 for Linux database embedded in IBM WebSphere Portal Express software. IBM Lotus Forms, WebSphere Portal Express and WebSphere Portal Express Plus software enables doctors, patients and staff to have role-based access to information on electronic health records.

Benefits:
· Gives patients the ability to communicate with doctors, send their vital parameters to the hospital and receive much of the same quality of care as if in the hospital · Helps patients come out of rehabilitation two weeks faster than they could previously, where they can recover in the comfort and familiarity of home · Brings down hospital costs down by as much as 50 percent through improvement of processes and information sharing · Promotes a more open, holistic system where various groups and stakeholders can quickly and easily communicate with one another

Case Study

This German healthcare institute is actively involved in the development of integrated patient care and is instrumental in the further development and introduction of telemedical supervision for patients with cardiological findings.

Challenge
Telemedicine technology is gaining increasing attention as a way to improve the performance of health systems by linking various systems via a data and communications platform to reduce redundant medical tests, improve and expedite clinical decision making, and enable access to all levels of healthcare for a wide range of conditions. With telemedicine, hospitals hope to lower the cost of patient-centered care and increase the effectiveness of chronic disease management. This large healthcare institute wanted to take telemedicine a step further and bring full electronic health records, expertise, patient monitoring and administrative tasks to patients, doctors and other staff through a single web portal.

Solution
With the help of IBM Business Partner SVA Competence Center Health Care, the company implemented an advanced telemedicine solution. For the first step, the company collected all possible patient information—diagnostic imaging, letters, patient treatment records, and other information to create thorough electronic health records for each patient. IBM Tivoli Storage Manager software stores the data in an IBM DB2 for Linux database embedded in IBM WebSphere Portal Express software. IBM Lotus Forms, WebSphere Portal Express and WebSphere Portal Express Plus software enables doctors, patients and staff to have role-based access to information on electronic health records, recovery progress and device monitoring, as well as the ability to connect directly with patients and experts to share and receive knowledge. Chronically ill patients can be coached on training schedules and dietary instructions using the portal interface. Patients can contact specialists directly for information about their conditions. Administrative staff can send information on prebundled treatment paths to insurers with one click.

Benefits
· Gives patients the ability to communicate with doctors, send their vital parameters to the hospital and receive much of the same quality of care as if in the hospital
· Helps patients come out of rehabilitation two weeks faster than they could previously, where they can recover in the comfort and familiarity of home
· Brings down hospital costs down by as much as 50 percent through improvement of processes and information sharing
· Promotes a more open, holistic system where various groups and stakeholders can quickly and easily communicate with one another
· Speeds the treatment process and eliminates confusion and redundancy

For more information
To learn more about IBM Lotus, contact your local IBM sales representative or visit: ibm.com/software/lotus

Products and services used

IBM products and services that were used in this case study.

Software:
Lotus Forms Server, Tivoli Storage Manager, Tivoli Federated Identity Manager, DB2 for Linux, UNIX and Windows, WebSphere Portal Express

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America December 2011 IBM, the IBM logo, ibm.com, DB2, Lotus, Tivoli and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.