Chilean Red Cross (Cruz Roja Chilena)

Published on 16-Nov-2011

Validated on 12 Feb 2014

"This solution has modernized our organization, helping us achieve our goal of becoming a more efficient humanitarian organization in providing relief aid and saving lives." - Ismael Espina, IT administrator, Chilean Red Cross

Customer:
Chilean Red Cross (Cruz Roja Chilena)

Industry:
Healthcare

Deployment country:
Chile

Solution:
Application Design-Build-Manage, Asset Management, Business Agility Framework, Business Performance Transformation, Business Service Management , Cloud Computing, Connectivity - High availability, Connectivity - High volume, Consolidated Operations Management , Data Warehouse

Smarter Planet:
Smarter Healthcare

Overview

Headquartered in Santiago, the Chilean Red Cross (Cruz Roja Chilena) was established in 1903. It seeks to fulfill the humanitarian values of the International Red Cross Federation. Active in Chile for more than a century, it focuses predominantly on three areas: disaster response, disaster management and health. The organization has 12 regional centers and 154 branches across the country.

Business need:
The Chilean Red Cross is a lifeline for millions of people when disaster strikes. It provides relief aid ranging from rescue specialists and temporary shelters to distribution of essentials such as food and water. However, the organization performed most of its logistics work manually and lacked the means to optimally manage its resources and coordinate disaster response and humanitarian relief with the desired rate of speed and efficiency. To improve its ability to prepare, coordinate and manage disaster response and relief efforts, the organization wanted to modernize its operations.

Solution:
The Chilean Red Cross took a quantum leap in relief aid preparedness by modernizing its operations with an innovative cloud-based disaster and resource management solution that provides online collaboration tools and Web 2.0 capabilities—enabling employees and volunteers to coordinate and synchronize relief efforts more efficiently and respond to crises faster, exchange information across geographies using any type of device, and help mobilize rescue specialists and required emergency aid items swiftly.

Benefits:
· Improves technological capabilities of its disaster response operations by 100 percent by replacing manual processes with automated resource management and online collaboration tools · Accelerates search rate completion for missing persons from two years to two weeks by automating online records management and database · Boosts the ability to mobilize and deliver relief aid with accuracy and speed by using cloud-based communication and collaboration tools and geo-referencing capabilities

Case Study

Headquartered in Santiago, the Chilean Red Cross (Cruz Roja Chilena) was established in 1903. It seeks to fulfill the humanitarian values of the International Red Cross Federation. Active in Chile for more than a century, it focuses predominantly on three areas: disaster response, disaster management and health. The organization has 12 regional centers and 154 branches across the country.

The Opportunity
The Chilean Red Cross (Cruz Roja Chilena) is a lifeline for millions of people when disaster strikes. It provides relief aid ranging from rescue specialists and temporary shelters to distribution of essentials such as food and water. However, the organization performed most of its logistics work manually and lacked the means to optimally manage its resources and coordinate disaster response and humanitarian relief with the desired rate of speed and efficiency. To improve its ability to prepare, coordinate and manage disaster response and relief efforts, the organization wanted to modernize its operations.

What Makes It Smarter
Catastrophic disasters cause enormous destruction and mass chaos, where each moment can make a difference between life and death. The Chilean Red Cross took a quantum leap in relief aid preparedness by modernizing its operations with an innovative cloud-based disaster and resource management solution that provides online collaboration tools and Web 2.0 capabilities—enabling employees and volunteers to coordinate and synchronize relief efforts more efficiently and respond to crises faster, exchange information across geographies using any type of device, and help mobilize rescue specialists and required emergency aid items swiftly. The solution automatically manages emergency aid inventories across the country, ensuring an ample supply of items such as food, water and blankets. Notably, it gathers information on missing persons and intelligently determines their status—missing or not missing, condition and whereabouts—reuniting families and friends or providing them with closure.

Real Business Results
· Improves technological capabilities of its disaster response operations by 100 percent by replacing manual processes with automated resource management and online collaboration tools
· Accelerates search rate completion for missing persons from two years to two weeks by automating online records management and database
· Boosts the ability to mobilize and deliver relief aid with accuracy and speed by using cloud-based communication and collaboration tools and geo-referencing capabilities

For more information
Please contact your IBM sales representative or IBM Business Partner. Visit us at: ibm.com/healthcare

To learn more about the Chilean Red Cross (Cruz Roja Chilena) visit: www.cruzroja.cl

Products and services used

IBM products and services that were used in this case study.

Hardware:
System x: System x running Linux - Red Hat, System x: System x3250 M3

Software:
LotusLive Meetings, LotusLive Connections, Lotus Symphony, LotusLive Engage, Linux, IBM Sametime

Service:
GTS Integrated Technology Services

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States November 2011 All Rights Reserved IBM, the IBM logo, ibm.com, Lotus, LotusLive, Sametime, Symphony and System x are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.