Nexus

"The solution gives us the insights into numerous aspects of our operations and helps us demonstrate our efficiency compared to other transport organizations—which helps us prove that we are delivering good value for the taxpayers’ money." - Robert Fish, Asset Knowledge Manager, Nexus

Customer:
Nexus

Industry:
Government

Deployment country:
United Kingdom

Solution:
Asset Management, Business Continuity, Business Performance Transformation, Business Resiliency, Cloud & Service Management, Data Warehouse, Enabling Business Flexibility, Enterprise Modernization, Managing Risk, Service Management

Smarter Planet:
Smarter Government

IBM Business Partner:
Vetasi

Based in Newcastle Upon Tyne, Nexus is the UK government’s Passenger Transport Executive for Tyne and Wear and is responsible for the provision, planning and promotion of public transport in the region. Nexus runs the Tyne and Wear Metro, which carries more than 40 million passengers a year to more than 60 stations in Newcastle, Sunderland and the surrounding area, and also operates the Shields Ferry crossing.

Business need:
Carrying more than 40 million passengers a year and burdened with an incredibly complex and diverse infrastructure, Nexus, the UK government’s Passenger Transport Executive for Tyne and Wear, lacked the insights it needed to improve service levels on the metro, buses and ferry service it manages in Newcastle, Sunderland and the surrounding area. The authority’s 13 engineering sections operated independently, each with its own systems and processes. Due to the lack of standardization, the transport authority struggled to manage operations, streamline processes and gain visibility into costs.

Solution:
Maintaining an aging infrastructure while providing high-quality service is a huge challenge for any public transportation system. Nexus deployed a powerful asset management system to create an optimal preventive maintenance program. The solution enables Nexus to minimize breakdowns, improve operational efficiencies and reduce costs and delays of service. By providing support for improved work order management, preventive and reactive maintenance, it also gives better visibility across all the authority’s maintenance processes, which is vital for continuous improvement.

Benefits:
· Increased consistency and visibility of data by replacing 13 disparate systems with one comprehensive asset database (92 percent reduction in systems) · Reduced hardware, licensing and IT management costs by phasing out legacy maintenance systems · Enabled a more accurate maintenance schedule based on actual use rather than on a fixed, static schedule · Simplified reporting processes by eliminating manual, paper-based processes and spreadsheets

IBM products and services that were used in this case study.

Software:
Maximo Asset Management

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