Published on 15-Aug-2011
"Due to the savings we’ve achieved, we were able to recover our investment in only one year while dramatically improving service." - La Universidad de Monterrey
Customer:
La Universidad de Monterrey (UDEM)
Industry:
Education
Deployment country:
Mexico
Solution:
Asset Management, Business Resiliency, Dynamic Infrastructure, Enabling Business Flexibility, Enterprise Modernization, Information Infrastructure, Information Lifecycle Management, Infrastructure Simplification, Cloud & Service Management, Managing Risk
Smarter Planet:
Smarter Education
IBM Business Partner:
CIISA
Overview
Founded in 1969 as a private university, La Universidad de Monterrey (UDEM) is a Roman Catholic institution of higher learning located in Monterrey, Mexico. UDEM is characterized by an international vision that gives students a number of choices for study abroad. In 2002, UDEM signed 26 bilateral agreements with universities in the United States—such as the University of California, Berkeley—and other universities in Spain, Italy, Belgium, England (including University College, London), Germany and France (including LycŽe Bossuet-Notre Dame, Paris).
Business need:
The facilities management department of this 12,000-student Mexican university wanted to address multiple problems that had led to a poor satisfaction rating among its internal customers. Challenges included a backlog of 3,000 work orders and month-long waits for repairs to be completed. The department also wanted to find an effective way to improve the efficiency of its workforce and reduce overtime hours.
Solution:
Facilities and grounds maintenance is an important function for a university. It impacts not only the health and safety of students and staff, but also the general ambiance and even the university’s ability to attract top students and faculty. With the help of IBM business partner Ciisa, UDEM implemented a new asset management solution that provides the school with greater insights into its infrastructure. Scheduled inspections, preventive maintenance and asset monitoring predict failures before they occur. The solution has helped the organization establish operational metrics and controls.
Benefits:
· Improved internal client satisfaction rating from 40–50 percent to 90–100 percent
· Reduced average time to complete a work order by 93.3 percent, from 28.1 days to 1.9 days, and the number of open work orders by 92 percent, from 3,000 to 250
· Reduced cleaning and gardening costs by $350,000 per year
· Reduced overtime costs by 85 percent
Case Study
Founded in 1969 as a private university, La Universidad de Monterrey (UDEM) is a Roman Catholic institution of higher learning located in Monterrey, Mexico. UDEM is characterized by an international vision that gives students a number of choices for study abroad. In 2002, UDEM signed 26 bilateral agreements with universities in the United States—such as the University of California, Berkeley—and other universities in Spain, Italy, Belgium, England (including University College, London), Germany and France (including LycŽe Bossuet-Notre Dame, Paris).
The Opportunity
The facilities management department of this 12,000-student Mexican university wanted to address multiple problems that had led to a poor satisfaction rating among its internal customers. Challenges included a backlog of 3,000 work orders and month-long waits for repairs to be completed. The department also wanted to find an effective way to improve the efficiency of its workforce and reduce overtime hours.
What Makes it Smarter
Facilities and grounds maintenance is an important function for a university. It impacts not only the health and safety of students and staff, but also the general ambiance and even the university’s ability to attract top students and faculty. With the help of IBM business partner Ciisa, UDEM implemented a new asset management solution that provides the school with greater insights into its infrastructure. Scheduled inspections, preventive maintenance and asset monitoring predict failures before they occur. The solution has helped the organization establish operational metrics and controls, closely manage work schedules, and make smarter decisions about workforce allocation.
Real Business Results
· Improved internal client satisfaction rating from 40–50 percent to 90–100 percent
· Reduced average time to complete a work order by 93.3 percent, from 28.1 days to 1.9 days, and the number of open work orders by 92 percent, from 3,000 to 250
· Reduced cleaning and gardening costs by $350,000 per year
· Reduced overtime costs by 85 percent
For more information
Please contact your IBM sales representative or IBM Business Partner. Visit us at: ibm.com/education
To learn more about La Universidad de Monterrey, visit: www.udem.edu.mx/english
Products and services used
IBM products and services that were used in this case study.
Hardware:
System x: System x running Windows, System x: System x3650 M2
Software:
Maximo Asset Management, Maximo Mobile Work Manager
Legal Information
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