North York General Hospital

A Canadian community hospital is using real-time analytics to improve patient outcomes and develop a deeper understanding of the operational factors driving its business

Published on 04-Aug-2011

Validated on 18 Jun 2013

"We needed to have a structure that enables us to understand, learn from our actions, and identify areas for performance improvement quickly and easily." - Janak Jass, vice-president of strategy and organization performance, North York General Hospital

Customer:
North York General Hospital

Industry:
Healthcare

Deployment country:
Canada

Solution:
BA - Business Analytics, BA - Business Intelligence, Big Data & Analytics, Big Data & Analytics: Operations/Fraud/Threats, Data Warehouse, Industry Framework , Smarter Planet, Linux, Openness

Smarter Planet:
Smarter Healthcare

IBM Business Partner:
Convergence CT , NewComp

Overview

Founded in 1968, North York General Hospital is a 450-bed community teaching hospital in Canada. The hospital organization encompasses three primary facilities and serves patients in Toronto and southern York, as well as all of south central Ontario, through its regional programs. The staff is comprised of 5,000 staff, physicians and volunteers.

Business need:
North York General Hospital wanted to improve decision making related to both patient care and business performance, but it was hampered by an inability to collect and analyze in real time the immense amounts of data the hospital collected. Recognizing that better business intelligence would be key to successful performance, management sought a solution that would provide the analytical tools necessary to make better decisions at the operational, strategic and governance levels, and one that would be scalable to meet expanded requirements over time.

Solution:
North York General Hospital implemented a scalable, business analytics solution that provides a unified picture of the hospital’s operations from a clinical, administrative and financial perspective in real time. By processing data from more than 50 diverse collection points dispersed among a dozen internal systems, administrators can discover, track and assess trends—such as an increase in the average length of time patients are waiting in the emergency room or a change in hospital bed utilization rates—and then make operational adjustments to address them.

Benefits:
· Improved operational efficiencies by identifying undesirable trends early—such as a rise in the rate of underutilized hospital beds—and taking steps to mitigate or reverse any adverse impact on patients or margins · Provided doctors with analytics-driven insights that helped improve the hospital’s ability to deliver better patient outcomes · Enabled a highly granular, unit-by-unit analysis of business performance · Provided the foundation for a 360-degree view of every patient’s clinical treatment patterns and outcomes

Case Study

Founded in 1968, North York General Hospital is a 450-bed community teaching hospital in Canada. The hospital organization encompasses three primary facilities and serves patients in Toronto and southern York, as well as all of south central Ontario, through its regional programs. The staff is comprised of 5,000 staff, physicians and volunteers.

The Opportunity
North York General Hospital wanted to improve decision making related to both patient care and business performance, but it was hampered by an inability to collect and analyze in real time the immense amounts of data the hospital collected. Recognizing that better business intelligence would be key to successful performance, management sought a solution that would provide the analytical tools necessary to make better decisions at the operational, strategic and governance levels, and one that would be scalable to meet expanded requirements over time.

What Makes It Smarter
Soaring costs and the rapid emergence of new treatment options make finding creative ways to improve patient outcomes and operational efficiencies an imperative for healthcare providers. North York General Hospital implemented a scalable, business analytics solution that provides a unified picture of the hospital’s operations from a clinical, administrative and financial perspective in real time. By collecting, consolidating and analyzing data from more than 50 diverse collection points dispersed among a dozen internal systems across the hospital’s three sites, administrators can discover, track and assess trends—such as an increase in the average length of time patients are waiting in the emergency room or a change in hospital bed utilization rates—and then make operational adjustments to address them. These insights enable directors, managers and supervisors to make faster and smarter decisions that ultimately improve both patient care and business results.

Real Business Results
· Improved operational efficiencies by identifying undesirable trends early—such as a rise in the rate of underutilized hospital beds—and taking steps to mitigate or reverse any adverse impact on patients
or margins
· Provided doctors with analytics-driven insights that helped improve the hospital’s ability to deliver better patient outcomes
· Enabled a highly granular, unit-by-unit analysis of business performance
· Provided the foundation for a 360-degree view of every patient’s clinical treatment patterns and outcomes

For more information
Please contact your IBM sales representative or IBM Business Partner. Visit us at: ibm.com/healthcare
To learn more about North York General Hospital visit: www.nygh.on.ca

Products and services used

IBM products and services that were used in this case study.

Hardware:
Storage: DS3400, System x: System x running Linux - SUSE

Software:
Cognos 8 Business Intelligence Scorecarding, InfoSphere Warehouse, Linux, WebSphere Application Server, Cognos 8 Business Intelligence Dashboarding

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States July 2011 All Rights Reserved IBM, the IBM logo, ibm.com, Cognos, InfoSphere and System x are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.