Basler Versicherungen boosts employee satisfaction by improving internal processes with help from IBM in deploying an IBM Lotus solution.

Published on 20-Feb-2009

Validated on 13 Dec 2013

"Before bringing the IBM Application Management Services team onboard to design our process tool, our employees were reluctant to establish their annual objectives. Now, with the easy-to-follow workflow of the Lotus® software–based tool, the staff has a better goal-setting experience." - Basler Versicherungen

Customer:
Basler Versicherungen

Industry:
Insurance

Deployment country:
Switzerland

Solution:
Business-to-Consumer, Empowering People, Smarter Planet

Overview

Basler Versicherungen is one of the largest insurance companies in Switzerland, offering a comprehensive range of life, auto and home insurance products.

Business need:
Basler sought an IT tool that would help it improve its management development processes.

Solution:
Basler teamed with IBM to create a software tool that would guide employees and managers through the Individual Performance Management System.

Benefits:
Simplifies the client’s Individual Performance Management System with clear and structured processes; Boosts employee satisfaction and facilitates the creation of more engaging objectives; Eliminates paper-based administration

Case Study

Overview

Basler Versicherungen
Basel, Switzerland
www.baloise.ch

Industry
• Insurance

Employees
• 3,400

Products
• IBM Lotus Workflow
• IBM System z9 Business Class
• IBM Global Business Services - Application Management Services

Located near the German border in Basel, Basler Versicherungen (Basler) is one of the largest insurance companies in Switzerland, offering a comprehensive range of life, auto and home insurance products.

Challenge
Overwhelmed by paperwork, Basler sought an IT tool that would help it improve its management development processes. In particular, the company wanted to simplify and streamline its internal, self-service Individual Performance Management System, which employees use to map and structure their business objectives. A better system would create a positive environment in which employees could establish far-reaching objectives and feel good about achieving them.

Solution
Basler teamed with IBM Global Business Services - Application Management Services to create a software tool that would guide employees and managers through the Individual Performance Management System.

The solution—hosted on an IBM System z9
® Business Class mainframe running the IBM z/OS® operating system—integrates with HR Access, the client’s personnel information system. What’s more, the tool—built on the IBM Lotus® Workflow platform and supported by the IBM Lotus team—automatically creates performance forms and forwards them via e-mail to the appropriate employees and managers.

The Application Management Services tool reflects the client’s Individual Performance Management System concept with performance agreement, skills assessment and appraisal modules.

Benefits
• Simplifies the client’s Individual Performance Management System with clear and structured processes
• Boosts employee satisfaction and facilitates the creation of more engaging objectives
• Eliminates paper-based administration


“Before bringing the IBM Application Management Services team onboard to design our process tool, our employees were reluctant to establish their annual objectives. Now, with the easy-to-follow workflow of the Lotus® software–based tool, the staff has a better goal-setting experience.” -- Basler Versicherungen

For more information
Please contact your IBM sales representative or IBM Business partner.

Visit us at:

ibm.com/financial services

Products and services used

IBM products and services that were used in this case study.

Hardware:
System z: System z9 Business Class (z9 BC)

Software:
Lotus Workflow

Legal Information

© Copyright IBM Corporation 2009 IBM Corporation 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States of America February 2009 All Rights Reserved IBM, the IBM logo, ibm.com, and Lotus are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. This document illustrates how one organization uses IBM products. Many factors have contributed to the results and benefits described; IBM does not guarantee comparable results elsewhere. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. FMC03005-USEN-00