Published on 30-Apr-2011
A large mortgage provider improves customer experience using IBM Rational Host Access Transformation Services software. Its services include origination and settlement services; loss mitigation services; broker price opinions; closing and settlement services; title, valuation and flood-related offerings; and core servicing components.
ISGN wanted to improve its customers’ access to its IBM i host-based applications. It decided to modernize its enterprise applications and create a Web-based hosting solution.
ISGN and IBM Business Partner Royal Cyber Inc. installed IBM Rational® Host Access Transformation Services (HATS) software to transform its i host-based applications into interactive Web screens.
- Reduces training costs by cutting down the time required to train users to be productive from two days to just a few hours - Significantly reduces the time required to complete transactions, enabling users to accomplish simple or complex tasks through a single screen - Cuts license and administration costs by 20 to 30 percent by enabling users anywhere in the world to access the system using a browser
ISGN is one of the largest providers of services and technology for the mortgage industry. Its services include origination and settlement services; loss mitigation services; broker price opinions; closing and settlement services; title, valuation and flood-related offerings; and core servicing components.
ISGN wanted to improve its customers’ access to its IBM i host-based applications. To fulfill their loan origination, settlement, servicing, default management and ISGN eExchange solution needs, customers had been accessing ISGN services through cumbersome terminalstyle interfaces that are now considered appropriate mainly for IT department use.
To improve visibility, navigability, accessibility and serviceability of the IBM i host-based applications, ISGN decided to modernize its enterprise application. It also wanted to expand its offerings by creating a Web-based hosting solution that would enable it to host its customers’ businesses at an ISGN location. The company viewed these modernization initiatives as essential to improving customer satisfaction, garnering increased business from existing customers and ultimately expanding its customer base.
ISGN worked with IBM Business Partner Royal Cyber Inc. to implement IBM Rational® Host Access Transformation Services (HATS) software, which dynamically transforms IBM i host-based screen applications into interactive Web screens without the need for a single line of new code. Using the application, ISGN was able to modernize the look and feel of its user interfaces, delivering services through an easy-to-use, interactive Web interface.
The Rational HATS application also enabled ISGN to create reusable services from its existing IBM i assets that can be included as part of a service-oriented architecture (SOA). With the SOA in place, ISGN can enable other applications—such as Microsoft .NET and Java™ applications—to effectively communicate with IBM i applications without the need for new code. The Web services enabled by Rational HATS software do not affect or change the security and integrity of the IBM i host-based applications’ business logic and data. Finally, because Rational HATS Web applications are highly available and security-rich, ISGN will use this solution to provide and support future Web applications for its customers.
• Reduces training costs by cutting down the time required to train users to be productive from two days to just a few hours
• Significantly reduces the time required to complete transactions, enabling users to accomplish simple or complex tasks through a single screen
• Cuts license and administration costs by 20 to 30 percent by enabling users anywhere in the world to access the system using a browser
For more information
To learn more about IBM Rational Host Access Transformation Services software, please contact your IBM marketing representative or IBM Business Partner, or visit the following website:
Products and services used
IBM products and services that were used in this case study.
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