Aéroport Nice Côte d’Azur

Published on 12-Jun-2012

Customer:
Aéroport Nice Côte d’Azur

Industry:
Travel & Transportation

Deployment country:
France

Solution:
Asset Management, Cloud & Service Management, Consolidated Operations Management , Customer Relationship Management, Integrated Service Management & Security Framework, Service Management, Smarter Planet

Smarter Planet:
Smarter Transportation

Overview

Aéroport Nice Côte d’Azur (Nice Côte d’Azur Airport) is the second-largest airport in France with more than 10 million passengers and over 170,000 flights yearly. The airport is operated by the chamber of commerce and the Nice Côte d’Azur industry.

Business need:
Despite the growing pressure facility expansion and increasing passenger traffic had placed on its physical plant and IT infrastructure, Aéroport Nice Côte d’Azur was determined that its customers experience no degradation in quality of service. Ensuring infrastructure integrity is a widely dispersed and mobile maintenance workforce who perform 50 percent of all maintenance to low-value and high-tech assets. The airport needed to more tightly manage and monitor its maintenance workforce’s activity to avoid any preventable disruption in service to its customers.

Solution:
Maximizing uptime is paramount, which means that 40 percent of all maintenance work is preventative in nature. The airport implemented an asset management solution that centralizes real-time monitoring and reporting of all critical assets, allowing operators to prevent maintenance issues and provide a high standard of service to its customers. They now evaluate asset performance in real time and develop preventative maintenance schedules based on statistical trend analyses of data collected at more than 30,000 remote-control systems, alarm devices and measurement tools throughout the airport.

Benefits:
Increased maintenance contractors’ SLA compliance levels to 86 percent by tracking maintenance activities Supported preventative maintenance by interfacing an asset management system with over 30,000 equipment-monitoring, measurement and alarm devices throughout the airport Accelerated delivery of corrective and preventative maintenance services by providing maintenance agents with remote access to asset management applications

Case Study

Aéroport Nice Côte d’Azur (Nice Côte d’Azur Airport) is the second-largest airport in France with more than 10 million passengers and over 170,000 flights yearly. The airport is operated by the chamber of commerce and the Nice Côte d’Azur industry.

The Opportunity
Despite the growing pressure facility expansion and increasing passenger traffic had placed on its physical plant and IT infrastructure, Aéroport Nice Côte d’Azur was determined that its customers experience no degradation in quality of service. Ensuring infrastructure integrity is a widely dispersed and mobile maintenance workforce, consisting of airport employees and external service providers, who perform 50 percent of all maintenance to low-value and high-tech assets. The airport needed to more tightly manage and monitor its maintenance workforce’s activity and gain visibility into real-time and historical asset performance in order to avoid any preventable disruption in service to its customers.

What Makes It Smarter
Maximizing uptime and performance is paramount, which for this fast-expanding airport, means that approximately 40 percent of all maintenance work is preventative in nature. The airport implemented an asset management solution that centralizes real-time monitoring and reporting of all the airport’s critical assets, allowing operators to predict and prevent maintenance issues and provide a consistently high standard of service to its customers—airport tenants, such as retail stores, car rental agencies and the fire department. They now evaluate asset performance in real time and develop corrective and preventative maintenance schedules based on statistical trend analyses and root cause analyses of data collected at more than 30,000 equipment remote-control systems, alarm devices, commands and measurement tools throughout the airport.

Real Business Results
· Increased maintenance contractors’ SLA compliance levels to 86 percent by tracking maintenance activities
· Supported preventative maintenance by interfacing an asset management system with over 30,000 equipment-monitoring, measurement and alarm devices throughout the airport
· Accelerated delivery of corrective and preventative maintenance services by providing maintenance agents with remote access to asset management applications

Products and services used

IBM products and services that were used in this case study.

Software:
Maximo Asset Management, Maximo Mobile Suite, Maximo for Transportation, Maximo Mobile Work Manager

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States June 2012 IBM, the IBM logo, ibm.com, Global Business Services, Maximo and Tivoli are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.