Tayside Fire and Rescue

Published on 12-Jun-2012

"The new asset management solution instills the confidence that our firefighters are properly equipped and that local communities are getting the value they deserve from our service." - Steve Gunning

Customer:
Tayside Fire and Rescue

Industry:
Government

Deployment country:
United Kingdom

Solution:
Asset Management, Cloud & Service Management, Service Management, Smarter Planet

Smarter Planet:
Smarter Government, Smarter Public Safety

Overview

Tayside Fire and Rescue in Dundee, Scotland, services an area of more than 7,500 sq km with a population of 392,000. It employs a crew of 668 full-time, retained and volunteer operational firefighters with a total of 50 fire vehicles based at 24 strategically located fire stations.

Business need:
With more than 15,000 emergency calls received annually, Tayside Fire and Rescue needed to ensure around-the-clock availability of all its critical emergency response assets. The organization used a manual asset management process that made it difficult to accurately and timely manage asset maintenance as well as prevent errors. To protect its firefighters and the community it serves, Tayside Fire and Rescue wanted to modernize the management of critical firefighting and emergency response assets.

Solution:
Tayside Fire and Rescue uses a sophisticated asset management software solution to ensure that critical assets are ready for use when needed. The asset management solution tracks all firefighting assets carried on fire and rescue vehicles. The organization can precisely track the location of any emergency equipment, the history of how it has been used and its repair history. Its analysis of the asset status enables Tayside Fire and Rescue to predict the optimum point when equipment needs to be repaired or replaced before it affects the ability of its crews to respond to emergency situations.

Benefits:
Improves identification of equipment faults by 100 percent based on the precise tracking of all asset information and predictive analysis of asset performance and availability Reduces processing time of repair requests by 10 percent and anticipates that to rise to 30 percent by proactive automation of asset and inventory management Lowers costs by maximizing asset lifespan and accurately accounting assets’ true costs

Case Study

Tayside Fire and Rescue in Dundee, Scotland, services an area of more than 7,500 sq km with a population of 392,000. It employs a crew of 668 full-time, retained and volunteer operational firefighters with a total of 50 fire vehicles based at 24 strategically located fire stations.

The Opportunity
With more than 15,000 emergency calls received annually, Tayside Fire and Rescue needed to ensure around-the-clock availability of all its critical emergency response assets. The organization used a manual asset management process that made it difficult to accurately and timely manage asset maintenance as well as prevent errors. To protect its firefighters and the community it serves, Tayside Fire and Rescue wanted to modernize the management of critical firefighting and emergency response assets.

What Makes It Smarter
Tayside Fire and Rescue uses a sophisticated asset management software solution to ensure that critical assets are ready for use when they are vitally needed. The new asset management solution tracks all firefighting assets carried on the fire and rescue vehicles, from advanced life-support equipment and extrication tools to protective clothing and self-contained breathing apparatuses. The organization can precisely track the location of any emergency equipment, the history of how it has been used and its repair history. The solution identifies early warning signals for potential failures and when equipment or apparatus is due for testing or renewal. Its analysis of the asset status enables Tayside Fire and Rescue to predict the optimum point when equipment needs to be repaired or replaced before it affects the ability of its crews to respond to emergency situations.

Real Business Results
· Improves identification of equipment faults by 100 percent based on the precise tracking of all asset information and predictive analysis of asset performance and availability
· Reduces processing time of repair requests by 10 percent and anticipates that to rise to 30 percent by proactive automation of asset and inventory management
· Lowers costs by maximizing asset lifespan and accurately accounting assets’ true costs

Products and services used

IBM products and services that were used in this case study.

Software:
Maximo Asset Management

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States June 2012 IBM, the IBM logo, ibm.com and Maximo are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.