McKinley Children’s Center

Delivering the right children’s services with IBM Big Data & Analytics solution improves outcomes

Published on 29-Jan-2014

"Ultimately, this work will lead to better outcomes and help us ensure that each child gets the services he or she needs to become a successful citizen," - Anil Vadaparty, Chief Administrative Officer, McKinley Children’s Center

Customer:
McKinley Children’s Center

Industry:
Government

Deployment country:
United States

Solution:
Cognos Business Intelligence, SPSS Modeler, SPSS Statistics, BA - Business Analytics, BA - Business Intelligence, BA - Predictive Analytics, BA - Risk Analytics, Big Data & Analytics, Big Data & Analytics: Customers, Big Data & Analytics: Operations/Fraud/Threats

Smarter Planet:
Smarter Government

IBM Business Partner:
Data41

Overview

With much data about a child’s care captured on paper, the center couldn’t easily assess how different variables impacted a child’s outcomes. With a big data and analytics platform, the center can apply sophisticated analytic models against a wide range of data to identify the best combination of programs for each child.

Business need:
McKinley Children’s Center wanted to better understand how different social and home variables impact a child’s ultimate success so it could deliver the right combination of services for each child.

Solution:
Working with IBM and Data41, an IBM Business Partner, the center is launching a big data and analytics initiative that will help staff identify and implement preventive measures that improve outcomes.

Benefits:
Phase one led to a 99 percent reduction in data collection and reporting time, helping staff more quickly identify trends in serious incidents so that appropriate services can be offered.

Case Study

Overview

Based in San Dimas, California, McKinley Children’s Center is a premier provider of child welfare services for Los Angeles County and Orange County. The organization serves more than 700 children annually through residential care, foster care and adoptions, special education, and mental health services.

Identifying key variables to a child’s success

Which family is the best fit for each child? Which programs and services will help each child achieve the best possible outcome? How can we better respond to state requirements for performance-based reporting?

Social services agencies have long collected data and reported on the outcomes of the children they serve. But with much data about a child’s care captured on paper, agencies can’t easily assess how different variables impact a child’s outcome. The McKinley Children’s Center sought to create a data-driven organization that could pinpoint exactly which variables had the most impact on a child’s success. “We want to predict and improve outcomes, especially in the area of permanency in either a stable family or independent living setting,” says Anil Vadaparty, chief administrative officer, McKinley Children’s Center.

Uncovering patterns that were previously difficult to see

Working with IBM and IBM Business Partner Data41, the center launched a big data and analytics initiative that helps staff identify which combination of services will lead to the best outcome for each child. The solution uses IBM® Cognos® Business Intelligence, IBM SPSS® Statistics and IBM SPSS Modeler software, part of the IBM Big Data & Analytics Platform, to collect, correlate and conduct predictive analytics from a wide range of data sources, such as staff notes, child and family assessments, and clinical tests. By combining data from handwritten notes with structured data, and applying sophisticated analytic models, staff can, for the first time, uncover patterns that were previously difficult to see.

“We don’t want to replace people’s instincts,” says Mario Gallegos, quality system supervisor for the center. “We want to give our staff the data to help support those instincts.”

Ensuring each child gets the right combination of services

Phase one of the project addressed collection and correlation of structured and unstructured data, dashboard development, and statistical analytics, and has helped the center reduce the time to collect data and generate reports by more than 99 percent (from two months to mere minutes). As a result, the center can now more quickly identify trends in serious incidents so that appropriate services can be offered. This work also laid the foundation to meet upcoming state requirements for performance-based reporting.

Phase two will apply advanced analytic models to help staff gain new insight into each child’s needs. “Ultimately, this work will lead to better outcomes and help us ensure that each child gets the services he or she needs to become a successful citizen,” Vadaparty says.

For center executives, recent work with state and local agencies to integrate their data into the platform and create a comprehensive view of each child’s needs offers exciting possibilities. “Many of our kids receive services from numerous state and local agencies,” says Vadaparty. “By sharing our work, we can give these kids the best possible opportunity for success.”

Solution components
Software
● IBM Big Data & Analytics Platform

    –IBM® Cognos® Business Intelligence
    –IBM SPSS® Modeler
    –IBM SPSS Statistics
IBM Business Partner
● Data41

For more information

To learn more about IBM Big Data & Analytics solutions, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/big-data-and-analytics

For more information about Data41, visit: www.data41.com

For more information about McKinley Children’s Center, visit: www.mckinleycc.org

Products and services used

IBM products and services that were used in this case study.

Software:
Cognos Business Intelligence, SPSS Statistics Base, SPSS Modeler

Legal Information

© Copyright IBM Corporation 2014 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America January 2014 IBM, the IBM logo, ibm.com, Cognos, and SPSS are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml The content in this document (including currency OR pricing references which exclude applicable taxes) is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The client examples and performance data cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. YTC03753-USEN-00