Suncorp Group Limited lowers the cost of bringing in new business with IBM ECM software

Customer:
Suncorp Group Limited

Industry:
Financial Markets, Banking

Deployment country:
Australia

Solution:
Enterprise Content Management, Smarter Commerce

Headquartered in Brisbane, Queensland, Suncorp Group Limited (Suncorp) is a financial services company that provides leading insurance, banking, superannuation and investment brands in Australia and New Zealand. The Group employs close to 16,000 people and serves approximately nine million customers. For the fiscal year ending June 30, 2011, Suncorp recorded a net profit after tax of $453 million.

Business need:
With multiple data silos, Suncorp Group Limited had a fragmented view of its customer base, which obscured cross-brand sales opportunities and delayed deal closings within lines of business.

Solution:
The company centralized customer information across brands and automated sales processes using IBM FileNet Content Manager and IBM FileNet Business Process Management software.

Benefits:
With the IBM solution in place, Suncorp efficiently shares customer information to identify cross-brand opportunities and slash the time and effort involved in closing deals.

IBM products and services that were used in this case study.

Software:
FileNet Content Manager, FileNet Business Process Manager