Published on 30-Nov-2011
Customer:
A retail mortgage lending firm
Industry:
Financial Markets
Deployment country:
United States
Solution:
Enterprise Content Management, Smarter Commerce
IBM Business Partner:
Pyramid Solutions
Overview
Focused exclusively on retail mortgage lending, this company sells its loans to four or five major investors. Maintaining loan quality is paramount, but processing efficiency is important to help get loans booked, closed and ready to perform as quickly as possible.
Business need:
The company wanted to increase revenue without growth in staff. It was looking for a solution that would help speed loans into the secondary market for improved load performance.
Solution:
IBM Business Partner Pyramid Solutions was able to prototype a solution demonstrating how the IBM Case Manager software could automate the lender’s checklist-based loan processing stream and improve visibility into branch and back-office activities involved in the process.
Benefits:
Once fully implemented, the lender expects the Case Manager software to drive significant efficiencies by streamlining loan processing through automation and improved exception handlingn. In addition, the lender anticipates faster response to clients and regulatory changes with the a solution that allows business analysts to build or modify tasks on a modular basis without requiring programming expertise,
Case Study
Business need
This company sought a 20-percent improvement in revenue to bolster its recovery from the severe downturn in the mortgage business that had marked the 2007-2010 period. Management wanted greater visibility into back-end loan processing. It also sensed that delayed communication between the back office and sellers was negatively impacting productivity.
Solution
Using the power of prototyping, IBM Business Partner Pyramid Solutions showed the lender processing improvements that could be gained by implementing IBM Case Manager software. The demonstration showed the software could provide the lender with an end-to-end methodology that benefited every department.
The task breakdown approach within the Case Manager application would allow business analysts to build or modify tasks and task groups on a modular basis and without the need for programming expertise.This same capability would help the lender comply with new regulations. In addition, the IBM Case Manager solution would automate a number of process tasks and tackle a major source of clerical delay: exception handling. In the new collaborative mode--with salespeople having access to the loan folder at all times (including remotely, while sitting with a client)--exceptions would reach the right employees quickly and receive the necessary level of attention.
Projected Benefits
By implementing IBM Case Manager software, the lender anticipates significantly faster loan closures and transfer of assets to investors. It is in the process of establishing a set of “before” statistics to accurately assess improvements after IBM Case Manager software is fully adopted by the staff.
Products and services used
IBM products and services that were used in this case study.
Software:
Case Manager, IBM Mashup Center
Legal Information
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