Central Department for Water and Environment strengthens flood control

IBM Software Accelerated Value Program helps the agency ensure availability of its defense system

Published on 15-Dec-2011

Validated on 04 Jun 2013

"Lotus Notes front ends many of the back-end systems and processes that provide environmental monitoring. To help control and prevent floods, it is critical that we have a picture of what these systems are reporting at all times." - Gyorgy Ratkay, CIO, Central Department for Water and Environment

Customer:
Central Department for Water and Environment

Industry:
Government

Deployment country:
Hungary

Overview

The Central Department for Water and Environment is responsible for the natural environment and water in Budapest, Hungary. The agency coordinates the activities of 12 regional water and environmental directorates that manage the public water supply and wastewater and defend against water damage, including flooding.

Business need:
During the 2010 Danube flood, access to the agency’s defense system was unreliable because of high workload demands on the front-end IBM Lotus software.

Solution:
The agency engaged IBM Software Services to deliver the IBM Software Accelerated Value Program, which offers preventive consultancy, development support and problem management.

Benefits:
By helping to keep the Lotus software running efficiently, the IBM program helps ensure access to critical systems and processes that enable the agency to prevent and control flooding.

Case Study

Unreliable access

The Danube River flood during spring 2010 was a critical event. During the flood, access to the Central Department for Water and Environment defense system was unreliable because of the high workload. To avoid similar system issues in the future, the agency needed help ensuring high availability of the IBM Lotus Notes® and IBM Lotus® Domino® software that serves as a front end to the agency’s defense system.

System analysis, 24x7 support
The Central Department for Water and Environment uses Lotus software to access systems and processes that provide environmental monitoring and reporting to help avoid and manage flooding. These back-end systems include an Oracle database, a Microsoft SQL database, external web service applications and diagram technology, Microsoft Access Services middleware and Java applications. Under the IBM Software Accelerated Value Program (AVP), the agency engaged IBM Software Services for Lotus (ISSL) to quickly enhance the Lotus Notes front-end to the Field Management and Conducting System. The ISSL team analyzed, fixed, tested and installed the program within 36 hours, providing a quick turnaround at a critical time for the agency.

High availability

  • Helps ensure access to critical systems and processes that enable the agency to prevent and control flooding
  • Keeps Lotus software running efficiently with dedicated 24x7 technical support services
  • Mitigates risk with preventive analysis and priority attention to any issues that may affect Lotus software availability

For more information
To learn more about IBM Lotus software and service offerings, contact your IBM sales representative or IBM Business Partner, or visit:

ibm.com/software/lotus

Products and services used

IBM products and services that were used in this case study.

Software:
IBM Domino

Service:
ISSC - Lab Services , Software Accelerated Value Program - Lotus

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America October 2011 All Rights Reserved IBM, the IBM logo, ibm.com, Lotus, Domino and Lotus Notes are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.