Published on 02-Nov-2011
Validated on 28 Oct 2013
"Because I was able to view necessary materials by accessing SmartCloud services from home, I could collaborate with partners and smoothly perform operations in a manner not very different from my office situation." - Naoya Takiguchi, Tokyo section manager, Tateyama System Laboratory
Tateyama System Laboratory
Computer Services, Industrial Products
Cloud Computing, SmartCloud - Solutions, Social Business for Reinventing Client Engagement, Social Business
A member of the Tateyama Kagaku Group, Tateyama System Laboratory develops and markets IT solutions, including systems solutions, image-related products and home networking products. The company collaborates with two other fi rms, including IBM, in business activities related to the electronic document management system it developed, Security Filing System (SFS).
Defying disaster In addition to seeking ways to improve collaboration with external partners, Tateyama System Laboratory was concerned about continuing operations in the face of an unforeseen business or natural disruption.
Flexibility and collaboration The IBM SmartCloud Engage solution enables the company to use cloud computing to share information and activities between development, sales and partners in nearly any location.
Enhancing business continuity In emergencies, the company relies on SmartCloud Engage services to continue operations by allowing its staff and partners to work efficiently online with access to critical business information.
A member of the Tateyama Kagaku Group, Tateyama System Laboratory develops and markets IT solutions, including systems solutions, image-related products and home networking products. The company collaborates with two other firms, including IBM, in business activities related to the electronic document management system it developed, Security Filing System (SFS).
In a somewhat prescient move, Tateyama System Laboratory deployed IBM SmartCloud™ Engage (formerly LotusLive™ Engage) services to increase the company’s ability to collaborate between development and sales internally and with partners outside the company. Because they are often engaged in time-sensitive projects, the teams rely on frequent communications to stay on schedule. They also use activity and file-sharing functions to propose new product ideas, discuss development issues and brainstorm.
Perched as it is on a fragile island with a history of natural disasters, Tateyama System Laboratory began to wonder if it could restore smooth operations should anything disrupt business as usual. For the company, business as usual meant a traditional office setting with staff working on-site.
Unfortunately, just three months later, the Great East Japan Earthquake inflicted enormous damage on several of the nation’s districts. Although Tokyo’s central business district received relatively little direct damage, many businesses were idle for days. In addition to the human tragedies, companies were dealing with power outages, paralyzed transportation systems and broken communications networks that kept employees from making it to their desks.
With safety checks cutting off access to the Tokyo business office, Tateyama System Laboratory hurriedly put a telecommuting framework in place. In fact, on the day of the disaster, one company representative was in the middle of an online meeting with a partner when he realized his counterpart was stuck and so was the project. His counterpart evacuated to the nearest public facility, accessed SmartCloud Engage services through a laptop and the work continued in record time.
This was just one example of the rapid restoration of reliable business operations enabled by the cloud solution, which had already improved collaboration in the short time it had been deployed at Tateyama System Laboratory. Following the disaster, SmartCloud Engage services also helped the client rethink what a “workplace” looks like.
Tateyama System Laboratory is considering expanding the use of its SmartCloud Engage solution for web meetings, creating guest accounts that partners and others outside the organization can use to join online. In this way, the client hopes to hear its customers’ voices more often and from any location.
· Handles transitions to emergency telecommuting smoothly for a more flexible work environment
· Helps secure business continuity for the organization and its partners to minimize disruption to operations
· Increases customer satisfaction through improved collaboration with partners and customers, enabling better performance
For more information
To learn more about IBM SmartCloud for Social Business service offerings, contact your IBM sales representative or IBM Business Partner, or visit: ibmcloud.com/social
Products and services used
IBM products and services that were used in this case study.
© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America October 2011 All Rights Reserved IBM, the IBM logo, ibm.com and LotusLive are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.