Ricoh simplifies customer and mobile service by integrating 55 applications (Ricoh Latin America client reference video)

Published on 12-Dec-2013

"We developed a strategy for integration in which we would take all these integrations and consolidate them into one tool that would be agile, capable of being rapidly deployed, and, easy to manage. Cast Iron offered all those elements. For example, in two weeks we have been able to deploy our e-learning system with the Human Resources system." - Mauricio Campos, IT Regional Manager, Ricoh, Latin America

Customer:
Ricoh Latin America

Industry:
Computer Services

Deployment country:
United States

Solution:
Connectivity and Integration, Mobile

IBM Business Partner:
ForeFront, Inc.

Overview

Ricoh is a global information and technology company and a leader in information mobility. Established in Tokyo in 1936, Ricoh Group operates in more than 200 countries.

Business need:
To meet its customers' changing needs, Ricoh needed to create integration solutions that are more transparent for the customer.

Solution:
Ricoh worked with IBM Business Partner ForeFront, Inc. to develop a strategy for integration in which it consolidated all of its integration needs into IBM WebSphere Cast Iron appliances, which are agile, capable of being rapidly deployed, and, easy to manage.

Benefits:
Using the solution, Ricoh was able to deploy a new e-learning system for its human resources department in just two weeks.

Video

Working with IBM Business Partner ForeFront, Inc., Ricoh Latin America uses IBM WebSphere Cast Iron devices to deploy a new e-learning solution in just two weeks.


Products and services used

IBM products and services that were used in this case study.

Software:
WebSphere Cast Iron Cloud Integration

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