WestJet client reference video

Published on 23-May-2013

"The relationship that we have with IBM, I honestly feel like they have been a partner. What that means to me is they are as invested in our success as we are. " - Matthew Key, WestJet


Travel & Transportation

Deployment country:


WestJet, founded in 1996, is an airline based in Calgary, Alberta. The company employs more than 8,800 people and flies to more than 80 destinations across North and Central America and the Caribbean.

Business need:
One of the main focuses of WestJet is to provide an exceptional guest experience.

WestJet used IBM WebSphere software to integrate its systems and deliver notifications to its customers using their preferred method, such as email or SMS.

WestJet has gotten a competitive advantage from integrating technology, surpassing its competition by providing new and differentiating features.


WestJet uses IBM WebSphere software to integrate its systems and give its customers more meaningful notifications to improve the travel experience.

Products and services used

IBM products and services that were used in this case study.

WebSphere DataPower Integration Appliance XI50, Tivoli Directory Integrator, WebSphere MQ, WebSphere Message Broker, IBM Operational Decision Manager