IBM delivers BPM software quickly and cost-effectively

A multi-tenant approach supports business process management software hosting for IBM teams

Published on 06 Jun 2012

Validated on 20 Feb 2014

"Application development teams are very productive now. They’re able to get access to IBM BPM software in minutes. They’re also able to share best practices, and process and business rule templates, and the cost of adopting BPM software has been reduced significantly." - Ajay Satsangi, IBM Distinguished Engineer, IBM

Customer:
IBM

Industry:
Computer Services

Deployment country:
United States

Solution:
Business Process Management (BPM)

Overview

A global computer products, services and solutions company based in the United States, IBM operates in more than 170 countries and has nearly 427,000 employees.

Business need:
IBM sought to provide IBM WebSphere Operational Decision Management and IBM Business Process Manager software to IBM business application teams quickly, securely and cost-effectively.

Solution:
The applications are hosted as a multi-tenant offering. When requested, the software is provisioned as a shared instance, configured and available in a secure fashion within minutes.

Benefits:
The multi-tenant solution enables IBM business application teams, who were previously paying up to USD20,000 a month for hosting, to use the software at a fraction of the cost.

Case Study

A global computer products, services and solutions company based in the United States, IBM operates in more than 170 countries and has nearly 427,000 employees. With thousands of business partners and computer products suppliers worldwide, IBM generates more than USD99 billion in annual revenue. The company was founded in 1911 in Endicott, New York.

Challenge
One of the missions of the IBM CIO Lab is to help IBM become more agile and efficient. The CIO Lab found that many applications within IBM were too rigid and therefore unable to accommodate changes in a cost-effective manner. The lab determined that these applications could use business process management (BPM) software from IBM to enable flexibility and operational efficiency. However, setting up a dedicated server for BPM software for each of the application teams was time-consuming and costly. The CIO lab began to look for ways to provide BPM software, including IBM WebSphere® Operational Decision Management and IBM Business Process Manager software, to IBM application development teams quickly and cost-effectively. The CIO Lab also wanted to lower the barrier for adopting BPM software by delivering reusable assets such as business process and rule templates and enabling teams across IBM to share best practices, success stories and technical tips.

Solution
The CIO Lab created the IBM Business Agility Enablement Service to quickly deliver BPM software to IBM application development teams in a multi-tenant fashion and in a highly cost-effective manner. BPM software empowers organizations of all sizes to exceed customer expectations, anticipate shifts in the marketplace and keep costs under control. Teams can request WebSphere Operational Decision Management and Business Process Manager software via a web interface. The software is then provisioned as a shared instance, configured and available within minutes. The service also provides a community-based approach to sharing process and rule templates, success stories and technical tips.

Benefits
• Enables application teams, who were previously paying up to USD20,000 a month for hosting and support, to use the software at a fraction of the cost
• Automates software install, configuration and user onboarding processes, while simultaneously decreasing installations and reducing support costs
• Helps increase the adoption of BPM software, leading to increased business agility

For more information
To learn more about business process management software from IBM, contact your IBM sales representative or IBM Business Partner, or visit:

ibm.com/software/products/category/bpm-software

Components

IBM products and services that were used in this case study.

Software:
IBM Business Process Manager Advanced, WebSphere Operational Decision Management

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of AmericaMay 2012IBM, the IBM logo, ibm.com, and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or TM), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. Other product, company or service names may be trademarks or service marks of others. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.

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