Published on 03-Feb-2012
"IBM Software Services for WebSphere brought a high level of solution expertise and enablement to our staff, which shortened our time to value and increased our technical proficiency considerably." - Manager, operational development, healthcare company
Customer:
A healthcare company
Industry:
Healthcare
Deployment country:
United States
Solution:
Business Process Management (BPM)
Overview
This company in the United States provides insurance products and health plan coverage to more than two million people across Tennessee and five million beneficiaries nationwide.
Business need:
The company needed to migrate to IBM WebSphere Process Server software.
Solution:
The IBM Software Service for WebSphere group worked with the company to relocate the workflows with no downtime.
Benefits:
The solution increases workflow processing capabilities in support of integrated health management and legislative mandated initiatives.
Case Study
IBM Software Services for WebSphere migrates company workflows to IBM WebSphere software
This company in the United States provides insurance products and health plan coverage to more than two million people across Tennessee and five million beneficiaries nationwide.
Challenge
New requirements established by the U.S. Patient Protection and Affordable Care Act (PPACA) of 2010 have considerably altered the business landscape for the insurance industry. As part of the drive to ensure ongoing compliance with changing healthcare mandates while operating in an unrelentingly competitive environment, health plans and other health insurers or “payers” are working to optimize massive workflows and modernize the IT systems that support them.
Within this company, those workflows relate to enrolment processes for millions of customers and members. The company’s modernization initiative and its move toward a service-oriented architecture (SOA) required migration from its existing workflow technology platform, in place since 2000, to IBM WebSphere® Process Server software.
Solution
The company teamed with the IBM Software Service for WebSphere (ISSW) group to migrate from one platform to the other. ISSW provided the needed expertise on both platforms and worked with the company’s team to relocate the workflows with no downtime.
WebSphere Process Server software operates in conjunction with other WebSphere components, such as IBM WebSphere Enterprise Service Bus, in the SOA platform. This new infrastructure supports the company’s efforts to be more process-driven in its approach to integrated health management, consumer-directed healthcare and the anticipated impact of healthcare reform legislation and regulatory requirements by enabling automated process
modeling and management.
Benefits
• Increases workflow processing capabilities in support of integrated health management and legislative mandated initiatives
• Reduces time to value and increases efficiency by teaming with IBM Software Services for WebSphere
• Eliminates downtime during workflow migration to WebSphere Process Server software
For more information
To learn more about IBM WebSphere software, please contact your IBM representative or IBM Business Partner, or visit:
ibm.com/websphere
Products and services used
IBM products and services that were used in this case study.
Software:
WebSphere Process Server, WebSphere Enterprise Service Bus
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America February 2012 All Rights Reserved IBM, the IBM logo, ibm.com, and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” atibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Actual available storage capacity may be reported for both uncompressed and compressed data and will vary and may be less than stated.