Published on 16-Dec-2011
Lincoln Trust Company
Lincoln Trust Company is a Colorado State-Chartered trust company that services self-directed IRAs, 401k plans and fee-based advisors. Located in Denver, Colorado, its customers are spread throughout the nation.
Lincoln Trust was dying under a load of paperwork. It was receiving over a hundred thousand documents per month. It was so bad that file cabinets were getting so heavy that the company had to move them around the floor, because they were sinking the floor.
IBM provided a single solution for managing processes. The company used IBM Blueworks Live software to automate and transform its business process management.
The company went from a very manual, paper-intense organization to an organization that has high visibility into the status of its customer transactions. The company realized cost savings of USD2.2 million within the first two years. It has ultimately realized savings of USD4 million.
Lincoln Trust Company uses a comprehensive business process management soluiton from IBM, including IBM Blueworks Live software, to achieve cost savings of USD2.2 million within the first two years.
Products and services used
IBM products and services that were used in this case study.
IBM Blueworks Live