Bundesministerium für Inneres

Austria’s Vienna-based Bundesministerium für Inneres (the Federal Ministry of the Interior) is leveraging powerful data integration capabilities and analytics to significantly improve disaster planning, reduce crime and enhance education opportunities

Published on 14-Jul-2011

Validated on 16 Dec 2013

"We can now provide better services to our citizens while being confident that the data in the registry—and every individual’s privacy—is well protected." - Dr. Oswald Kessler, Dept. Leader SU-ZMR, BM.I

Customer:
Bundesministerium für Inneres - Zentrales Melderegister (ZMR)

Industry:
Government

Deployment country:
Austria

Solution:
Selected Business Solution (sBS), Cloud & Service Management, High Availability , Smarter Planet, System z Software, Systems & Network Management, Web Services, Dynamic Infrastructure, Information Infrastructure, Openness

Smarter Planet:
Smarter Government

Overview

Based in Vienna, Bundesministerium für Inneres (the Austrian Federal Ministry of the Interior) is responsible for the internal administration of Austria, including management of the country’s police and security organizations. More than 40,000 people work for Bundesministerium für Inneres throughout Austria. The organization is also responsible for maintaining the data on all people registered in the country.

Business need:
Responsible for maintaining the national civil registry, which contains personal data on all Austrian residents, the Austrian Federal Ministry of the Interior needed the ability to provide secure, real-time access to the registry as required by law. With more than 2,300 cities and villages submitting data and changes, redundant data and registry access issues interfered with the collaboration and interoperability that the agency hoped to achieve. Without a way to manage, resolve and share this large volume of data, the Ministry struggled to gain insight into its citizens and their needs.

Solution:
Governments must balance providing citizens’ personal information to authorized persons with protecting that same information from inappropriate disclosure and use. The Ministry achieved this goal by implementing a solution that standardizes all resident data in an integrated system and ensures all 280,000 public officers have access to only the data they need and are authorized to see. The solution integrates data residing in disparate registries, eliminates any redundancies and creates a unique identity for each citizen that can be accessed via a web portal in real time.

Benefits:
- Reduced the cost of locating and readying dedicated civil defense vehicles in the event of a disaster by 40 percent - Helped engender a double-digit decrease in burglaries in Eastern Austria - Saved more than US$1.5 million per year in school and kindergarten operations and labor costs - Protected privacy of residents by ensuring that authorized persons have access to only the data allowed to them

Case Study

Based in Vienna, Bundesministerium für Inneres (the Austrian Federal Ministry of the Interior) is responsible for the internal administration of Austria, including management of the country’s police and security organizations. More than 40,000 people work for Bundesministerium für Inneres throughout Austria. The organization is also responsible for maintaining the data on all people registered in the country.

The Opportunity
Responsible for maintaining the national civil registry, which contains personal data on all Austrian residents, the Austrian Federal Ministry of the Interior needed the ability to provide secure, real-time access to the registry as required by law. With more than 2,300 cities and villages submitting data and changes, redundant data and registry access issues interfered with the collaboration and interoperability that the agency hoped to achieve. Without a way to manage, resolve and share this large volume of data, the Ministry struggled to gain insight into its citizens and their needs, and to enhance government services.

What Makes It Smarter
Governments must balance providing citizens’ personal information to authorized persons with protecting that same information from inappropriate disclosure and use. The Ministry achieved this goal by implementing a solution that standardizes all resident data in an integrated system and ensures all 280,000 public officers have access to only the data they need and are authorized to see. The solution integrates data residing in disparate registries, eliminates any redundancies and creates a unique identity for each citizen that can be accessed via a web portal in real time. It runs correlations and analytics on this data to help determine where and how specific service areas can be improved—or where new services should be provided. Service areas that have already been enhanced include civil protection, disaster control and crime prevention.

Real Business Results
- Reduced the cost of locating and readying dedicated civil defense vehicles in the event of a disaster by 40 percent
- Helped engender a double-digit decrease in burglaries in Eastern Austria
- Saved more than US$1.5 million per year in school and kindergarten operations and labor costs
- Protected privacy of residents by ensuring that authorized persons have access to only the data allowed to them

For more information
Please contact your IBM sales representative or IBM Business Partner. Visit us at: ibm.com/government

To learn more about Bundesministerium für Inneres visit: http://www.bmi.gv.at

Legal Information

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