Ricoh Company, Ltd.

A Japanese technology company implements a remote IT asset management solution that monitors and automatically reacts to the status of assets with proactive actions that impact efficiency and emissions

Published on 27-Jun-2011

Validated on 16 Dec 2013

"Lowering costs through better IT asset management provides an edge we need to succeed, even in a competitive, economically uncertain economy." - Yasuyuki Shirai,Deputy Manager,Global Marketing Group Ricoh Company, Ltd.

Customer:
Ricoh Company, Ltd.

Industry:
Electronics

Deployment country:
Japan

Solution:
Smarter Planet, Systems & Network Management

Overview

Founded in 1936, Ricoh Company, Ltd. (Ricoh) offers products and services to clients worldwide, and is primarily focused on providing imaging equipment and imaging solutions that can achieve “Ricoh Value,” “Earth-friendly,” “Human-friendly” and “Easy Knowledge-Creation” designations to create customer-centered value. Recently, the company has been concentrating on enhancing service areas such as Managed Document Service and IT Service. Ricoh has also expanded its product and service offerings to areas such as Production Printing and Business Personal, while actively exploring emerging markets.

Business need:
PCs, printers and other IT assets are critical to any company’s operations, but can result in significant added costs if usage and maintenance are not managed effectively. These costs include PC power use, preventive maintenance, printer toner and other supplies. Because Ricoh was managing assets from different manufacturers over multiple networks, its management set out to lower costs by decreasing TCO for its assets and reducing energy consumption. Ricoh also needed to reduce CO2 emissions to comply with the Kyoto emission cut goal set by the Japanese government.

Solution:
Today’s companies are dependent on IT, and those that invest in better ways to manage their IT assets gain greater competitive advantage by lowering costs and reducing energy consumption. Ricoh can monitor, maintain and even operate its IT assets, including PCs and Multi-Function Printers (MFPs), with a single asset management system. The solution monitors the state of the asset, and knows when it needs preventive maintenance, or if there is a failure. Automatic work-order generation and instant alerts to maintenance personnel keep assets online and running at peak energy efficiency.

Benefits:
- Project ROI is estimated to be at almost 200 percent, by lowering TCO by reducing supply and power consumption, and improving the asset maintenance process - Analysis of systems and assets provides insight into actual vs. ideal utilization and consumption, and allows remote operation of assets to achieve KPIs - Enables the centralized management of IT assets regardless of manufacturer—previously, if several brands of computer were connected to one MFP, they could not be managed together

Case Study

Founded in 1936, Ricoh Company, Ltd. (Ricoh) offers products and services to clients worldwide, and is primarily focused on providing imaging equipment and imaging solutions that can achieve “Ricoh Value,” “Earth-friendly,” “Human-friendly” and “Easy Knowledge-Creation” designations to create customer-centered value. Recently, the company has been concentrating on enhancing service areas such as Managed Document Service and IT Service. Ricoh has also expanded its product and service offerings to areas such as Production Printing and Business Personal, while actively exploring emerging markets.

The Opportunity
PCs, printers and other IT assets are critical to any company’s operations, but can result in significant added costs if usage and maintenance are not managed effectively. These costs include PC power use, preventive maintenance, printer toner and other supplies. Because Ricoh was managing assets from different manufacturers over multiple networks, its management set out to lower costs by decreasing TCO for its assets and reducing energy consumption. Ricoh also needed to reduce CO2 emissions to comply with the Kyoto emission cut goal set by the Japanese government.

What Makes it Smarter
Today’s companies are dependent on IT, and those that invest in better ways to manage their IT assets gain greater competitive advantage by lowering costs and reducing energy consumption. Ricoh can monitor, maintain and even operate its IT assets, including PCs and Multi-Function Printers (MFPs), with a single asset management system. The solution monitors the state of the asset, and knows when it needs preventive maintenance, or if there is a failure. Automatic work-order generation and instant alerts to maintenance personnel keep assets online and running at peak energy efficiency.

Real Business Results
- Project ROI is estimated to be at almost 200 percent, by lowering TCO by reducing supply and power consumption, and improving the asset maintenance process
- Analysis of systems and assets provides insight into actual vs. ideal utilization and consumption, and allows remote operation of assets to achieve KPIs
- Enables the centralized management of IT assets regardless of manufacturer—previously, if several brands of computer were connected to one MFP, they could not be managed together

For more information
Please contact your IBM sales representative or IBM Business Partner.Visit us at: ibm.com/electronics

To learn more about Ricoh Company, Ltd., visit: http://www.ricoh.com

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Monitoring for Applications, Tivoli Monitoring

Service:
AIS: Application Development

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation 1 New Orchard Road Armonk, NY 10504U.S.A. Produced in the United StatesJune 2011All Rights Reserved IBM, the IBM logo, ibm.com, Global Business Services and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable licensing agreement governing the use of IBM software.