Hera S.p.A.

An Italian gas utility implements an automated meter management solution that will enable it to excel in today’s commercial gas market, and become a first mover when the consumer gas market opens to competition

Published on 24-May-2011

Validated on 15 Aug 2013

"Implementing a flexible, scalable AMM solution is the first step in preparing the utility for the energy market of the future." - Alessandro Saverione

Customer:
Hera S.p.A.

Industry:
Energy & Utilities

Deployment country:
Italy

Solution:
Autonomic Computing, Application Design-Build-Manage, Big Data & Analytics, Big Data & Analytics: New business models, Business Process Management (BPM), C-Suite Framework, Industry Framework , Service Management, Smarter Planet, Systems & Network Management

Smarter Planet:
Smart Products

Overview

Established in 2002 from the union of 11 public utility companies in Emilia Romagna, Hera group has continued its territorial growth over the years, acquiring AGEA of Ferrara in 2004 and closing, with Meta, the first Italian merger between publicly traded multi-utility companies in 2005. Hera continued in 2006, 2007 and 2008 with other M&A activities to expand its core business. Hera has been publicly traded since June 26, 2003. The Group has more than 6,000 employees and operates in the provinces of Bologna, Ravenna, Rimini, Forlì-Cesena, Ferrara, Modena and Imola.

Business need:
As previously occurred in the electricity market, the regulatory requirement for smart meter implementation for gas utilities is the technical enabler of a new era in customer service and operational efficiency. While working to meet current regulatory requirements, this gas utility also needed to meet the market challenges of the near future, where operational process optimization, customer management, flexibility and customer profiling will be important protagonists.

Solution:
Utilities need to leverage their smart meter data to maximize their return on today’s technology investments, even as they prepare for entry into future markets. An Automated Meter Management (AMM) solution gives the company greater insight into asset performance and customer usage patterns via automated data collection from smart gas meters. Consumption data and other diagnostic information from meters and other equipment can now be collected remotely at intervals programmed by the company, rather than by the availability of an on-site meter reader.

Benefits:
-The new AMM solution is expected to reduce the TCO by at least 15 percent through improved insight into asset performance and the ability to proactively repair or replace assets before they break down -The solution platform can be used not only for industrial and commercial customers as deployed today but can be extended to allow a single solution to manage the residential meters that will be deployed in Italy a few years from now -Offers future opportunities—as with the electricity market—for better meeting customer needs through tailored offerings and improved billing and service

Case Study

Established in 2002 from the union of 11 public utility companies in Emilia Romagna, Hera group has continued its territorial growth over the years, acquiring AGEA of Ferrara in 2004 and closing, with Meta, the first Italian merger between publicly traded multi-utility companies in 2005. Hera continued in 2006, 2007 and 2008 with other M&A activities to expand its core business. Hera has been publicly traded since June 26, 2003. The Group has more than 6,000 employees and operates in the provinces of Bologna, Ravenna, Rimini, Forlì-Cesena, Ferrara, Modena and Imola.

The Opportunity
As previously occurred in the electricity market, the regulatory requirement for smart meter implementation for gas utilities is the technical enabler of a new era in customer service and operational efficiency. While working to meet current regulatory requirements, this gas utility also needed to meet the market challenges of the near future, where operational process optimization, customer management, flexibility and customer profiling will be important protagonists.

What Makes It Smarter
Utilities need to leverage their smart meter data to maximize their return on today’s technology investments, even as they prepare for entry into future markets. An Automated Meter Management (AMM) solution gives the company greater insight into asset performance and customer usage patterns via automated data collection from smart gas meters. Consumption data and other diagnostic information from meters and other equipment can now be collected remotely at intervals programmed by the company, rather than by the availability of an on-site meter reader.

Real Business Results
· The new AMM solution is expected to reduce the total cost of asset ownership (TCO) by at least 15 percent through improved insight into asset performance and the ability to proactively repair or replace assets before they break down
· The solution platform can be used not only for industrial and commercial customers as deployed today but can be extended to allow a single solution to manage the residential meters that will be deployed in Italy a few years from now
· Offers future opportunities—as with the electricity market—for better meeting customer needs through tailored offerings and improved billing and service

For more information
Please contact your IBM sales representative or IBM Business Partner. Visit us at: ibm.com/energy&utilities

To learn more about Hera S.p.A., visit: http://www.gruppohera.it/

Products and services used

IBM products and services that were used in this case study.

Software:
Netcool/Portal, WebSphere MQ, WebSphere Application Server

Service:
GBS BAO: Business Intelligence and Performance Management

Legal Information

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