Published on 13-Dec-2010
"We looked at several providers and decided to go with SmartCloud Engage because it gave us the same options and features, but IBM was the only one to offer free guest accounts. These guest accounts are very important, because we have a small staff that works with 700 translators and several hundred customers all over the world and we can’t afford to pay for so many accounts." - Sonja Kirschstein, Director of Projects, aatranslations
Cloud Computing, SmartCloud - Services
IBM Business Partner:
aatranslations is a fast-growing, innovative translation services company with clients in more than 20 countries. Drawing on a small in-house staff and geographically dispersed team of more than 700 professional freelance translators, the company translates more than seven million words every year and up to 100 different language combinations every month.
With translation work allocated among a small staff and many freelancers, aatranslations needed a more efficient way to share documents in editable formats, maintain version control and integrate customer-requested changes.
Working with IBM Business Partner Freshtl, aatranslations implemented IBM SmartCloud Engage services.
The company can share translations with clients and freelance translators without exchanging emails or worrying about compromising version control.
aatranslations needed a way to increase the efficiency of the translation and document review process. The company often received files in uneditable formats from clients, which required staff to painstakingly transfer text to word processing or spreadsheet documents. Because aatranslations often employed multiple translators in multiple geographic locations, maintaining version control during the translation process was another obstacle. Submitting translations for client review and ensuring integration of requested changes was also time-consuming. Staff members often had to manage a large volume of emails and FTP transactions.
Working with IBM Business Partner Freshtl, aatranslations implemented the IBM SmartCloud™ Engage (formerly LotusLive™ Engage) suite of integrated social collaboration services. The solution is designed to combine a company’s business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management, all delivered on the IBM cloud.
Using SmartCloud Engage services, the aatranslations in-house staff can share translations with clients and translators without having to exchange numerous emails or worry about compromising version control. In addition, the company can create free guest accounts for customers and freelance translators to work together more easily. “SmartCloud Engage streamlines the whole review process and saves our project managers a lot of time,” says Sonja Kirschstein, director of projects at aatranslations.
· Increases productivity by reducing the time spent managing document exchanges and providing a workspace in the cloud for collaborative translation and review
· Improves document integrity by enabling staff and freelance translators at multiple locations to work together on documents without jeopardizing version control
· Fosters interactions by enabling translators, project managers and clients to collaborate simply by logging into their Engage accounts
For more information
To learn more about IBM SmartCloud for Social Business service offerings, contact your IBM sales representative or IBM Business Partner, or visit: ibmcloud.com/social
Products and services used
IBM products and services that were used in this case study.
© Copyright IBM Corporation 2010 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America December 2010 All Rights Reserved IBM, the IBM logo, ibm.com and LotusLive are trademarks of International Business Machines Corporation in theUnited States, other countries or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.