VicRoads achieves a high-performance intranet refresh

Published on 26-Oct-2010

Validated on 03 May 2013

"This upgrade not only simplified the infrastructure by reducing the number of servers; we also virtualised the entire environment with enhanced resliency to provide better availability of the VicRoads intranet." - William Ho, Manager GroupWare Management, VicRoads

Customer:
VicRoads

Industry:
Travel & Transportation, Government

Deployment country:
Australia

Solution:
Enterprise Content Management

IBM Business Partner:
Hyro

Overview

VicRoads is the registered business name of the Roads Corporation, a statutory Corporation within the Victorian Government infrastructure portfolio. VicRoads delivers social, economic and environmental benefits to communities throughout Victoria by managing the state’s 22,320-km arterial road network and its use as an integral part of the overall transport system. VicRoads also implements road safety strategies and programs and provides vehicle registration and driver licensing services.

Business need:
VicRoads introduced an intranet based on IBM WebSphere Portal and Lotus Web Content Management. After a number of years as a successful communication and productivity platform, a review was performed to determine how to refresh the intranet to provide additional functionality and performance. A plan emerged to integrate additional business applications for easy access by employees and to upgrade to the latest releases of underlying software, to gain improved performance and powerful searching.

Solution:
Solution IBM Business Partner Hyro helped VicRoads move to a platform built on IBM WebSphere Portal, Lotus Web Content Management and Omnifind Enterprise Edition. This provided a strong and stable foundation for the intranet, simplified application integration and improved search performance.

Benefits:
Improving the user experience and making the intranet a single source of information means employees can now more quickly and easily access content – plus additional functionality for project collaboration, video conferencing and more. VicRoads’ IT staff benefit from much simpler application integration, ensuring they can quickly and easily make additional business systems available through the intranet.

Case Study

VicRoads is the registered business name of the Roads Corporation, a statutory Corporation within the Victorian Government infrastructure portfolio. VicRoads delivers social, economic and environmental benefits to communities throughout Victoria by managing the state’s 22,320-km arterial road network and its use as an integral part of the overall transport system. VicRoads also implements road safety strategies and programs and provides vehicle registration and driver licensing services.

VicRoads employs approximately 2,700 staff to work in partnership with other government agencies, local government and the private sector.

The Business Problem
VicRoads’ intranet, built in 2004,was a successful communication and productivity platform, offering a lot of information. After five years, VicRoads sought to make it even more useful. Its vision was for the intranet to serve as a collaboration platform for improved decision-making across VicRoads –-a vibrant working space that would provide all staff with a single source of definitive information.

Working with Hyro, VicRoads identified areas for improvement: making it easier for users to find the information they wanted from the huge volume available,speeding search and simplifying the process of integrating business applications for access from the intranet.

IBM Business Partner* Hyro already worked with VicRoads to provide a variety of web development services, so had a strong understanding of VicRoads’ business drivers. Hyro’s Account Manager brought in Hyro’s Product Specialists and Strategy Consultants, who helped VicRoads see how migrating to WebSphere Portal v6.1 would provide a strong, supported platform for the upgraded intranet. Replacing the previous search engine with OmniFind would also provide additional functionality and improve search performance. VicRoads was happy to continue its productive working relationship with Hyro, and was reassured by Hyro’s strong ties to IBM’s development and support groups – which would ensure rapid response to any issues that arose during, or immediately following, migration to the new environment.

With the basic technical elements of the solution decided, Hyro conducted a series of workshops with VicRoads’ staff. The process included:

• Designing a ‘strategy map’ for the intranet
• Developing a ‘business realisation map’ that mapped the business needs to the proposed solution
• Defining the solution architecture and migration roadmap
• Confirming user requirements and defining the information architecture with end users
• Designing improvements to the ‘look and feel’, and testing them with end users

A communications programme ensured staff were aware of there launched intranet site, branded‘Exchange’, and understood how it would help them day to day.

Business Benefits for VicRoads
With IBM WebSphere Portal 6.1,Lotus Web Content Management and OmniFind in place, VicRoads now has:
• A strong and stable platform which enables simple application integration

“A great benefit, and one of the key design goals, was to create a single source of information for all VicRoads staff. This has resulted in improvements in productivity and staff satisfaction,” says Kelly Marshall, Senior Communications Adviser for VicRoads. “The simplified content management system and information architecture allow us to more quickly address the needs of our users and deliver features that encourage greater staff interaction, such as social media and RSS feeds.”

• Faster and more accurate search functionality for improved staff productivity and satisfaction

All these benefits have resulted inincreased staff satisfaction, utilisation of and engagement with the intranet.

About Hyro
Hyro is Australia’s oldest digital services company (ASX:HYO), and employs over 250 staff across Australia and Thailand. By offering the functions of Strategy, Experience, Technology, and Operations within one company, Hyro helps clients turn their digital channel into a source of competitive advantage.For over 16 years, they’ve been helping iconic Australian and Asian enterprises,along with leading state and federal government departments harness new technologies and ideas including online, mobile, TV, kiosks and emerging devices like the iPad. To find out more, visit www.hyro.com

About IBM
IBM Australia is a leading supplier of information technology, software and services in Australia, helping customers of all sizes to adapt and prosper in the online world. WebSphere is the leading software for application and transaction infrastructure, application integration, business process management and commerce. www.ibm.com

For further information from IBM
If you would like to speak with an IBM Sales representative please call 132 426 (in Australia) o r0800 801 800 (in New Zealand)or visit us at:ibm.com/auibm.com/nz

For further information on Hyro
If you would like to speak with someone from Hyro please call 1300 800 500 or visit: www.hyro.com

For further information on VicRoads
If you would like further information on VicRoads please call 03 9854 2666 or visit: www.roads.vic.gov.au

Products and services used

IBM products and services that were used in this case study.

Software:
WebSphere Portal, OmniFind Enterprise Edition, IBM Web Content Manager

Legal Information

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