Terna—Rete Elettrica Nazionale S.p.A

Enhancing productivity and tightening security with unified communications

Published on 09-Aug-2010

Validated on 15 Aug 2013

Customer:
Terna—Rete Elettrica Nazionale S.p.A

Industry:
Energy & Utilities

Deployment country:
Italy

Solution:
Selected Business Solution (sBS), C-Suite Framework, Collaborative Innovation, Enterprise Modernization, IP Converged Communications , Smart Work, Smarter Planet, Empowering People, Next Generation Networks

Smarter Planet:
Smarter Energy

IBM Business Partner:
Cisco, ASC Telecom, Nokia Checkpoint

Overview

Formerly the Electrical Grid Management business unit of Enel, Terna is the major transmission system operator of high-voltage and very-high-voltage electrical grid in Italy. Main owner of the national transmission grid for high-voltage electricity with over 98 percent of the national electricity infrastructure, Terna’s primary activity is the transmission and dispatching of electricity throughout the national territory and responsibility for the balance between electrical demand and supply.

Business need:
Terna, a major Italian electrical transmission system owner and operator, needed ways to facilitate collaboration among remote employees and reduce travel costs. At the same time, the company wanted a solution that could authenticate, record and track phone calls made by employees within control centers to ensure security and comply with regulations.

Solution:
By partnering with IBM, Terna deployed a unified communications and collaboration solution that provides tools to help employees efficiently communicate and share information from disparate locations while enabling the company to decrease employee travel costs. The same solution provides capabilities for authenticating, recording and tracking phone calls so the company can maintain the highest security and pass all regulatory audits.

Benefits:
·A permanent test plant provides simulation and modeling capabilities to allow customer planning, design and testing of new infrastructural services, and helps enhance security, reduce costs and ensure regulatory compliance. · The unified communication/collaboration solution enables remote employees to work smarter by using a broad array of input devices. · Even with widely dispersed employees and technology systems, the solution helps to ensure information, systems and people stay connected.

Case Study

Formerly the Electrical Grid Management business unit of Enel (the largest utility company in Italy) and then an independent company whose IPO took place in 2004, Terna is today the major TSO (transmission system operator) of the high-voltage and very-high-voltage electrical grid in Italy. It is the main owner of the national transmission grid for high-voltage electricity with over 98 percent of the national electricity infrastructure. Terna’s primary activity is the transmission and dispatching of electricity throughout the national territory with the responsibility for the safe management, 365 days a year, of the balance between electrical demand and supply. Terna is also responsible for the grid’s planning and development activity and for its maintenance and development—while respecting the environment and combining experience with technology to improve its efficiency.

Terna is a member of the Union for the Coordination of the Transmission of Electricity (UCTE), sharing a wider responsibility for the safety and coordination of interconnected electrical networks across continental Europe.

The Need

Terna, a major Italian electrical transmission system owner and operator, needed ways to facilitate collaboration among remote employees and reduce travel costs. At the same time, the company wanted a solution that could authenticate, record and track phone calls made by employees within control centers to ensure security and comply with regulations.

The Solution

By partnering with IBM, Terna deployed a unified communications and collaboration solution that provides tools to help employees efficiently communicate and share information from disparate locations while enabling the company to decrease employee travel costs. The same solution provides capabilities for authenticating, recording and tracking phone calls so the company can maintain the highest security and pass all regulatory audits.

What Makes it Smarter

· A permanent test plant provides simulation and modeling capabilities to allow customer planning, design and testing of new infrastructural services. The solution also helps enhance security, reduce costs and ensure regulatory compliance.

· The unified communication and collaboration solution enables remote employees to work smarter by using a broad array of input devices - smart phones, cameras, voice recording components and a variety of client systems.

· Even with geographically dispersed employees and technology systems, the solution helps to ensure that information, systems and people stay connected.

For more information

Please contact your IBM sales representative or IBM Business Partner. Visit us at:

ibm.com/energy

Solution Components

· IBM® Lotus® Sametime® software

· IBM System x® servers

· IBM Global Technology Services

Products and services used

IBM products and services that were used in this case study.

Hardware:
System x, System x: System x running Linux - Red Hat, System x: System x running Windows, System x: System x3350

Software:
Lotus Sametime

Service:
GTS Integrated Technology Services, GTS ITS Security Services: Data Security Services, GTS ITS Security Services: Security Governance, Risk, Compliance, GTS ITS Integrated Communications: Converged Communications, GTS ITS Integrated Communications: Mobility & Wireless, GTS ITS Integrated Communications: Network Integration, GTS ITS Integrated Communications: Networking Strategy & Opt., GTS Technical Support Services: Hardware Maintenance, GTS Technical Support Services: Software Support, GTS Enterprise Services

Legal Information

© Copyright IBM Corporation 2010 IBM Corporation 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States July 2010 All Rights Reserved IBM, the IBM logo, ibm.com, Lotus, Sametime and System x are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.