Published on 05-Mar-2009
"We expect our new Lotus software–based solution to support a variety of objectives, including large-scale systems development projects, and education and training for new employees. Its capabilities and uses are far beyond and better than what we had anticipated." - Yoshiki Ibi, general manager, Information Systems Department, Chubu Electric
Customer:
Chubu Electric Power Co., Inc.
Industry:
Energy & Utilities
Deployment country:
Japan
Overview
Chubu Electric Power Co., Inc. (Chubu Electric), provides electricity to five prefectures in central Japan, home to approximately 16 million people. In addition to the electric utility business, Chubu Electric supplies gas and onsite energy to businesses.
Business need:
To share information among its organizations and departments, Chubu Electric had been relying on e-mail, mailing lists and file servers. This process often delayed and complicated data sharing, ultimately resulting in outdated or incorrect information, declining customer satisfaction and reduced employee productivity. The company sought to streamline and speed information sharing by establishing a companywide collaboration platform.
Solution:
IBM Lotus Notes, Version 7; IBM Lotus Quickr, Version 8; IBM WebSphere Portal, Version 6
Benefits:
Speeds information sharing and decision making among team members and enhances team productivity and work efficiency; Enables the client to rapidly develop high-value products and services; Promotes innovative products and services that can help resolve energy and environmental issues
Case Study
Chubu Electric Power Co., Inc. (Chubu Electric), provides electricity to five prefectures in central Japan, home to approximately 16 million people. In addition to the electric utility business, Chubu Electric supplies gas and onsite energy to businesses.
Challenge
To share information among its organizations and departments, Chubu Electric had been relying on e-mail, mailing lists and file servers. This process often delayed and complicated data sharing, ultimately resulting in outdated or incorrect information, declining customer satisfaction and reduced employee productivity.
Needing to strengthen its ability to resolve customer issues and optimize the information life cycle, the company sought to streamline and speed information sharing by establishing a companywide collaboration platform.
Solution
Chubu Electric engaged IBM to create an in-house information sharing system and then to include a new service that supports interdepartmental project-based information sharing, use and collaboration. The new system supports the construction of project- or team-based Web sites, which facilitate efficient sharing of information and rapid decision making.
IBM based the platform on the following software:
• IBM WebSphere Portal V6, which provides a user-friendly, security-rich front end to the company’s intranet
• IBM Lotus Notes and Lotus Domino V7, which acts as a basic groupware platform and provides a standard protocol and Web mail as the mail server
• IBM Lotus Quickr V8, which is team collaboration software that enables project-based information sharing
Benefits
• Speeds information sharing and decision making among team members and enhances team productivity and work efficiency
• Enables the client to rapidly develop high-value products and services
• Promotes innovative products and services that can help resolve energy and environmental issues
Products and services used
IBM products and services that were used in this case study.
Software:
Lotus Quickr, WebSphere Portal, Lotus Notes
Legal Information
Copyright IBM Corporation 2009 IBM CorporationSoftware GroupRoute 100Somers, NY 10589U.S.A. Produced in the United States of America February 2009All Rights Reserved IBM, the IBM logo, ibm.com, Lotus and WebSphereare trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product and service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. This document illustrates how one organization uses IBM products. Many factors have contributed to the results and benefits described; IBM does not guarantee comparable results elsewhere. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.