Published on 01-Dec-2008
"Moving to IBM Lotus Notes and Domino from Microsoft Exchange and Outlook reduced software licensing costs by about 50%. " - Dr. Tariq Marikar, Director, Product Development & CIO, Suntel Ltd.
Customer:
Suntel Ltd.
Industry:
Professional Services, Telecommunications
Deployment country:
Sri Lanka
Solution:
Collaborative Innovation, Empowering People, Enabling Business Flexibility, Optimizing IT
Overview
Suntel started operations in December 1996 and is the third largest telecom company in Sri Lanka with over 550,000 customers. The fastest growing telecom company in Sri Lanka, Suntel has an all-digital network that connects thousands of residential customers and businesses ranging from corner shops to the biggest corporate names in the country.
Business need:
Suntel required an integrated, robust, scalable, reliable mail messaging system that would enable the company to evolve as a fully collaborative organization. The existing mail server solution on Microsoft Exchange did not allow for effective collaboration and had a high cost of ownership.
Solution:
Suntel chose IBM® Lotus Notes® and Lotus® Domino®, Lotus Sametime®, and Lotus Symphony™ to replace its existing solution based on Microsoft Exchange and Microsoft Office.
Benefits:
Reduced software licensing costs by about 50%; gave Suntel a far more scalable, flexible and reliable solution; with Lotus Symphony, Suntel was no longer reliant on proprietary formats for office documents
Case Study
Suntel started operations in December 1996 and is the third largest telecom company in Sri Lanka with over 550,000 customers. The fastest growing telecom company in Sri Lanka, Suntel has an all-digital network that connects thousands of residential customers and businesses ranging from corner shops to the biggest corporate names in the country.
Client profile
Suntel puts the latest technology, innovative thinking, and an unprecedented service commitment into customizing telecom solutions. With its state-of-the-art voice & data network enabling enhanced internal and external communication, it meets the most sophisticated demands of corporate customers in Sri Lanka.
This has made Suntel a preferred telecommunication services provider to all enterprise sectors in Sri Lanka for more than a decade. Suntel is also ISO 9001 and ISO:IEC 27001:2005 certified and operates one of the most advanced hosting businesses for the corporate customer base in Sri Lanka.
Task
Suntel required an integrated, robust, scalable, reliable mail messaging system that would enable the company to evolve as a fully collaborative organization. The existing mail server solution on Microsoft Exchange did not allow for effective collaboration and was not providing value for money due to high cost of ownership.
Solution
Suntel evaluated IBM Lotus software as a much-enhanced replacement for its existing solution based on Microsoft Exchange and Microsoft Office.
IBM proposed a comprehensive solution on:
• Lotus Domino
• Lotus Notes
• Lotus Sametime
• Lotus Symphony
In Lotus Domino, Suntel found a reliable, scalable enterprise-grade e-mail, collaboration capabilities, and custom application platform that worked seamlessly with Lotus Notes to create a compelling collaborative environment. More than just a client for e-mail, messaging and scheduling; Lotus Notes enables creation of composite applications which integrate content from multiple systems in a single context.
Suntel extended the collaboration element by using Lotus Sametime which provides enterprise instant messaging functionality and presence awareness.
Lotus Symphony provided Suntel with a feature-rich office suite that could enable users to create, edit and share word processing documents, spreadsheets and presentations at absolutely no cost!
Benefits
Moving to IBM Lotus Notes and Domino from Microsoft Exchange and Outlook reduced software licensing costs by about 50%. Apart from the obvious financial rewards, the solution gave Suntel a far more scalable, flexible and reliable solution. With Lotus Symphony, IBM’s integrated office productivity suite, being based on the Open Document Format (ODF), an open industry standard, Suntel was no longer reliant on a proprietary format.
Products and services used
IBM products and services that were used in this case study.
Software:
Lotus Domino, Lotus Symphony, Lotus Sametime, Lotus Notes
Legal Information
© Copyright IBM Corporation 2008 IBM Software Group Route 100 Somers, NY 10589 Produced in the United States of America December 2008 All Rights Reserved IBM, the IBM logo, ibm.com, Lotus, Lotus Notes, Sametime and Symphony are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries or both. Other company, product or service names may be trademarks or service marks of others. All statements regarding IBM future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only. ALL INFORMATION IS PROVIDED ON AN “AS-IS” BASIS, WITHOUT ANY WARRANTY OF ANY KIND. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.