Published on 15-Nov-2007
"We knew we wanted a portal solution simply because an enterprise portal makes the most sense for how we do business." - David Jarmoluk, Director of Enterprise Architecture, Healthways, Inc.
Customer:
Healthways, Inc.
Industry:
Healthcare
Deployment country:
United States
Solution:
Empowering People
IBM Business Partner:
Mainsoft Corporation, Ascendant Technology, LLC
Overview
Healthways uses .NET and Java technologies to help 27 million members achieve their best health by providing proactive Health and Care SupportSM programs for individuals at each phase of life.
Business need:
After spending US$28 million in 2006 to print and mail literature to its members, Healthways needed to reduce paper and postage costs while growing its recipient base. With a self-service portal, the company could provide an alternative to costly paper-based processes and offer around-the-clock, Web-based access to health and disease management documents.
Solution:
Healthways used Microsoft® .NET and Java™ skills and technologies to implement an eFulfillment Portal based on IBM WebSphere® Portal Enable software and the IBM Workplace Web Content Management™ application.
Benefits:
Healthways expects to achieve return on investment in less than a year due to dramatic reductions in printing and distribution costs; compatibility with familiar development tools allows Healthways to easily deliver a personalized experience to members in a highly scalable, “plug and play” environment; Workplace Web Content Management streamlines and simplifies document management, improving staff efficiency
Case Study
Products
• IBM® WebSphere® Portal Enable
• IBM Workplace Web Content Management™
• .NET Extensions for WebSphere Portal from Mainsoft Corporation
IBM Business Partners
• Mainsoft Corporation
• Ascendant Technology, LLC
Challenge
After spending US$28 million in 2006 to print and mail literature to its members, Healthways needed to reduce paper and postage costs while growing its recipient base. With a self-service portal, the company could provide an alternative to costly paper-based processes and offer around-the-clock, Web-based access to health and disease management documents.
Solution
Based on ease of development for its Microsoft® development team, scalability and total cost of ownership, Healthways chose IBM WebSphere Portal Enable, IBM Workplace Web Content Management and .NET Extensions for WebSphere Portal from Mainsoft Corporation as the foundation for its eFulfillment Portal.
Using IBM WebSphere Portal, the Healthways eFullfillment Portal integrates more than 1TB of patient data as well as a call center application. The portal aggregates customer requests for documents and schedules their eventual delivery.
Leveraging .NET Extensions for WebSphere Portal, the Healthways C# development team used familiar .NET development technologies to build a portal that quickly and easily modifies security and branding elements for each new customer. Ascendant Technology Java™ consultants architected the portal and built the Workplace Web Content Management system. With the technical assistance of Ascendant Technology, Healthways integrated Workplace Web Content Management with the portal, replacing the company’s manual document storage processes with a content management system that can automatically store documents and enables better management of the review process.
Benefits
• Healthways expects to achieve return on investment in less than a year due to dramatic reductions in printing and distribution costs.
• Compatibility with familiar development tools allows Healthways to easily deliver a personalized experience to members in a highly scalable, “plug and play” environment.
• Workplace Web Content Management streamlines and simplifies document management, improving staff efficiency.
Products and services used
IBM products and services that were used in this case study.
Software:
WebSphere Portal Enable, Lotus Web Content Management
Legal Information
© Copyright IBM Corporation 2007 IBM Software GroupRoute 100Somers, NY 10589U.S.A. Produced in the United StatesNovember 2007All Rights Reserved IBM, the IBM logo, WebSphere and Workplace Web Content Management are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Microsoft is a trademark of Microsoft Corporation in the United States, other countries or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries or both. Other company, product or service names may be trademarks or service marks of others. IBM, Mainsoft Corporation and Ascendant Technology, LLC are separate companies and each is responsible for its own products. Neither IBM nor Mainsoft Corporation nor Ascendant Technology, LLC makes any warranties, express or implied, concerning the other’s products. All statements regarding IBM future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only. ALL INFORMATION IS PROVIDED ON AN “AS-IS” BASIS, WITHOUT ANY WARRANTY OF ANY KIND. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.