Ricoh Americas Corporation

Reins in enterprise printing device costs

Published on 25-Oct-2010

Validated on 16 Dec 2013

"This system gives customers complete visibility across their printing fleet. " - Hede Nonaka, executive vice president, Marketing & Document Solutions and Services Division, Ricoh Americas Corporation

Customer:
Ricoh Americas Corporation

Industry:
Electronics

Deployment country:
United States

Solution:
Asset Management, Cloud & Service Management, Service Management, Smarter Planet, Systems & Network Management, Dynamic Infrastructure, Green/Sustainability

Smarter Planet:
Smart Products

Overview

Ricoh Americas Corporation is the United States division of Ricoh Company, Ltd., Japan–a global leader in digital office solutions. Since 1962, Ricoh Americas has been providing office equipment and solu­tions designed to streamline and improve work flow.

Business need:
Many businesses do not have effective ways to track the use and costs of their office printers. Ricoh, a leading supplier of office automation equipment, saw an opportunity to provide real-time tracking and moni­toring of office printers to reduce print-related costs, improve uptime and decrease the environmental impact of printing.

Solution:
Ricoh designed an intelligent print monitoring and management system which analyzes usage patterns and enables managers to set policies for reducing costs and decreasing energy consumption.

Benefits:
• Analyzes usage patterns to help managers set policies for reducing print volumes, driving down costs and decreasing the environmental impact of printing • Captures real-time data from printing devices across the enterprise, enabling companies to efficiently manage and control printing services • Delivers key information to decision makers while alerting administrators about potential problems

Case Study

Ricoh Americas Corporation

New York, NY, United States
Electronics
www.ricoh-usa.com

Solution Components
• IBM Tivoli® Asset Management for IT
• IBM Tivoli Common Reporting
• IBM Tivoli Monitoring
• IBM Tivoli Web Services Management Agent

Ricoh Americas Corporation is the United States division of Ricoh Company, Ltd., Japan–a global leader in digital office solutions. Since 1962, Ricoh Americas has been providing office equipment and solutions designed to streamline and improve work flow.

The Need
Many businesses do not have effective ways to track the use and costs of their office printers. Ricoh, a leading supplier of office automation
equipment, saw an opportunity to provide real-time tracking and monitoring of office printers to reduce print-related costs, improve up time
and decrease the environmental impact of printing.

The Solution
Ricoh designed an intelligent print monitoring and management system which analyzes usage patterns and enables managers to set policies for
reducing costs and decreasing energy consumption. To keep printers running, the system identifies service issues, manages supply information
and generates alerts. With the new system, customers can reduce printing costs up to 30 percent.

What Makes it Smarter
• Analyzes usage patterns to help managers set policies for reducing print volumes, driving down costs and decreasing the environmental
impact of printing
• Captures real-time data from printing devices across the enterprise, enabling companies to efficiently manage and control printing services
• Delivers key information to decision makers while alerting administrators about potential problems

“This system gives customers complete visibility across their printing fleet.”— Hede Nonaka, executive vice president, Marketing & Document Solutions and Services Division, Ricoh Americas Corporation

For more information
Please contact your IBM sales representative or IBM Business Partner.
Visit us at:

ibm.com/electronics

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Asset Management for IT, Tivoli Common Reporting, Tivoli Monitoring, Tivoli Web Services Manager