Published on 20 Jun 2007
Validated on 05 Jan 2009
Customer:
Mitsubishi Motors Deutschland GmbH
Industry:
Automotive
Deployment country:
Germany
Solution:
Enterprise Resource Planning
Overview
Mitsubishi Motors Deutschland GmbH (MMD) is fully-owned affiliate of Mitsubishi Motors Europe B.V. MMD is responsible for the distribution of Mitsubishi vehicles in Germany. The company is based in Hattersheim near Frankfurt, has about 300 employees and generates some 700 M € annually distributing to approximately 750 Mitsubishi dealers in Germany.
Business need:
The company needed a new, more cost-effective, service-oriented IT provider that was ready to supply the latest technology and willing to clearly explain how it all works.
Solution:
SerCon, an IBM Global Business Services company, analyzed Mitsubishi's needs, designed the necessary architecture and migration paths, then tested and adapted the company's applications during the implementation.
Benefits:
MMD now enjoys lower IT costs and better customer service. It believes that it is receiving the best IT services for its money
Case Study
Business need
Mitsubishi Motors outsourced its IT services but found its existing provider costly, difficult to deal with, and was not necessarily providing it with optimal IT options. The company wanted to lower its IT costs and find a better IT provider; however, without an architecture of its own, Mitsubishi was highly dependent on its current arrangement and unsure how a shift would affect its business. When the IT contract came up for renewal, it was time for Mitsubishi to make its move.
Solution implementation
IBM Global Business Services company SerCon guided Mitsubishi Motors through the complex migration process to move the company's Lotus Notes Applications from its former service provider to an IBM hosting environment. Lotus Enterprise Integrator was used for integration of Lotus Notes applications and databases and SAP ERP. Lotus Domino Designer was used for development purposes.
Mitsubishi is using:
- SAP for ERP and vehicle warranty, spare parts and quality systems
- WebSphere Portal for Dealer Information and Management Portal
- Lotus Notes for Dealer Management System and as a basis for the Portal; Lotus Notes for Mailing and Calendering
- Desktop Management Services (DMS) from IBM IMS based on IBM Desktops and Thinkpads
- IBM IMS is the hosting partner for DMS and Lotus Notes hosting
- Accenture is hosting partner for the SAP system
There are about 300 Lotus total and concurrent users.
SerCon migrated Lotus Notes/Domino Applications/Databases of the Dealer Management System and the Dealer Portal. The Dealer Portal is based on a WebSphere Portal and uses the migrated Lotus Notes databases.
Benefits
- Lower IT costs, better customer service
- Company is more comfortable that it is receiving the best IT services for its money.
Components
IBM products and services that were used in this case study.
Hardware:
System x
Software:
Lotus Notes, Lotus Domino Designer, Lotus Enterprise Integrator for Domino
Service:
GBS Enterprise Integration, GBS Portals and Content Management and e-Commerce, IBM Global Business Services
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