BlueCross BlueShield of North Carolina

Video Transcript

Ken Lukasewicz of BlueCross and BlueShield discusses how IBM Tivoli software has automated management of member data, reducing staff and eliminating redundancies.

I'm Ken Lukasewicz. I work for BlueCross BlueShield of North Carolina as a technical manager for identity management operations.

BlueCross BlueShield of North Carolina is an insurance provider and subject to the HIPAA compliance. It's the driver behind our security practice to maintain our customer member data in a secure fashion.

Tivoli Access Manager has given us a secure environment that protects our customer data, our member data, from those that are not supposed to see it. It allows us to perform administration in a centralized point. It has acted as the foundation for our enterprise security strategy going forward, enabling us to move forward with Enterprise Single Sign-On and Federated Identity Management.

Tivoli Access Manager is helping us achieve these benefits by allowing us to centralize the operations and access, granting of access and restricting access to applications and data. It's also allowing us to reduce the amount of time that we spend doing these tasks by being able to automate these processes and move them away from a more manual process.

One application that we've targeted for Enterprise Single Sign-On, removing that redundancy will remove about 5,000 hours of employee time.

The benefits we've seen from the implementation of TAM relate to compliance and being able to report on that compliance to be able to see who has access to what data and who is accessing that data.

The scalability for TAM for Blue Cross has been the ability to do more with the same amount of headcount, the same amount of infrastructure. We can handle all the access that we're currently experiencing, predict the growth that we're going to see in the future and maintain an environment that is stable and secure for our employees and our members.

During the implementation of TAMeb, we worked very closely with Prolifics to support us and provide the partnership we needed.

They worked with us hand-in-hand onsite with our employees throughout to make sure that the implementation was successful and worked according to plan.

BlueCross BlueShield of North Carolina has a long-standing history using IBM products in our entire infrastructure or our IT environment. Choosing the IBM Tivoli Security Suite was a natural extension of that, fitting very nicely and integrating very closely with our current infrastructure in other areas of the business.