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Customers are talking. Hear what they're saying about SOA. For additional case studies, visit ibm.com/soa/success.

Automotive

Michelin 
Michelin has been working on an SOA approach in the integration area to maximize reuse and to cut down on the cost of the IT department.
Tivoli Netcool Service Quality Management Center Launchpad

Banking

SBI Sumishin Net Bank 
SBI Sumishin Net Bank delivers Internet banking services to its customers in a shorter time-to-market period while improving service efficiency.
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Sibs 
SIBS, a payment processor, responds quickly to a new regulatory requirement using SOA from IBM.
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Communications Service Providers

Bharti 
In one of the most competitive telecom markets in the world, Bharti uses SOA to make its operations more real-time, providing the agility to add millions of customers a month.
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Kapsch CarrierCom 
Kapsch CarrierCom utilizes Web 2.0 technologies to enhance its customer service, increase its offerings and facilitate richer interaction with phones.
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Mobitel 
Mobitel developed its own innovative mobile solutions in accordance with the needs of the Slovenian market and users’ demands.
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Education

Cardiff University
Cardiff University improves its services and the quality of education it provides when it implemented an integrated teaching and administrative portal environment.
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Energy & Utilities

Delaware Electric
Delaware Electric can manage the data and through SOA and provide information across multiple disciplines.
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Healthcare

BC/BS Kansas City
Blue Cross Blue Shield of Kansas City discusses moving from batch to real time processing and how WebSphere Message Broker helps them accelerate process improvement by reducing coding and boosting development efficiency.
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Equinox Fitness Clubs
Equinox Fitness Clubs owns and operates about 50 full-service, upscale fitness clubs in select US cities such as Chicago, Los Angeles, San Francisco, Miami, Dallas, Washington DC and 30 clubs in New York. Learn how Prolifics, using IBM WebSphere Process Server, Application Server and Integration Developer helped Equinox reach their SOA goals.
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Kaiser 
Kaiser Permanente, with approximately 6 million active members, took the challenge of providing real-time healthcare and turned it into their biggest differentiator using SOA from IBM.
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Post-N-Track
Post-N-Track provides simple, secure and HIPAA-compliant transaction exchange systems that create real-time connectivity between Healthcare providers and payers, via the Internet. With over 240 million health care transactions this year and projections to double that over the next couple of years, learn how Post-N-Track's SOA platform built with WebSphere technology provides a scalable and reliable foundation for their significant growth expectations.
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Insurance

Aetna 
Aetna policy management capabilities allows the business to roll out services in a faster and more manageable way.
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Groupe Mutuel 
To support new business processes, Groupe Mutuel built an SOA-based infrastructure that enables the reuse of services across all 14 of its business units.
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Retail

1-800-Flowers.com 
1-800-Flowers.com teamed with IBM for two of its gift food brands as an initial proof of concept for the platform. Using knowledge gained from this first rollout, the company will take a greater role in transitioning most of its other brands to the new platform over the coming year.
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Moosejaw 
Moosejaw implemented a SOA to enable easy integration between in-store, Web, mobile and call center.
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Mothercare Group PLC 
Mothercare Group PLC, a retailer, transfers data quickly and securely using WebSphere MQ and WebSphere Message Broker from IBM.
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Spotlight 
Spotlight provides real-time views of critical business information Implementing single process control point for five disparate systems.
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Travel & Transportation

Atlas Air 
Atlas Air integrates real-time information with process workflows, improving efficiency, reducing costs and enhancing its ability to respond rapidly to customer needs.
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