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People and Process Transformation for a Smarter Planet

Accelerate Change with Business Process Management

Accelerate change with business process management


From highly structured high-volume banking payments to highly unstructured healthcare case management, business processes underpin all the activities that organizations undertake. Driving profitable growth and effectively responding to changing customer expectations and business demands requires organizations to improve how they execute processes across a broad network of employees, customers, partners and suppliers.

By leveraging business process management (BPM) methodologies and tools, organizations can infuse core business processes with rich analytics, rules, collaboration, content, monitoring and events capabilities to increase agility and to:

Success Stories

Yansha department store reduced order lead times from 2.5 days to 4.5 hours and reduced order error rates to one percent by deploying a new supply chain management (SCM) platform that provides unprecedented transparency into supply chain business processes.

Bharti Airtel, India’s largest cellular service provider, is using an IBM Smart SOA™ solution powered by IBM WebSphere® software to automate routine transactions. This technology helps them provide flawless service to 110 million customers.

HML, the UK’s largest mortgage servicer uses IBM BPM to model and automate credit management processes. By improving, streamlining, and delivering more control over these key processes, HML is saving GBP 440,000 per year.

Click to watch the videoWatch this video to learn how BPM software and services from IBM can help organizations achieve better business outcomes by improving core business processes.

Actionable Business Architecture

A new perspective on the confluence of strategy and transformation, BPM, and SOA.


Agile Decision Services

Improve operational decision-making with business rules management systems.