Reinventing Business Operations with Smarter Process

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Key Smarter Process capabilities

.Business Process Management (BPM)

BPM software and services empower organizations of all sizes to not only meet but exceed their customers' expectations and anticipate shifts in their marketplace while keeping costs under control.

IBM named a leader in the Forrester Wave for BPM Suites, Q1 2013

IBM named a leader in the 2012 Gartner Magic Quadrant for iBPMS

.Operational Decision Management (ODM)

Operational Decision Management is the next generation of business rules to improve the thousands or even millions of interactions an organization must handle every day from individual pricing decisions to eligibility determination for a loan.

IDC report on the business value of business rules including interviews with IBM customers: Equifax, PMI and RCI International

Understand the value of taking a decision management approach

.Case Management

The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view to help drive more successful, optimized case outcomes

Unite content, processes and people to optimize case outcomes

Leverage advanced case management to apply analytics to detect fraud and support investigations

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The Ottawa Hospital delivers patient-centric care by improving patient flow through the hospital.

Supporting Smarter Process capabilities

.Global Business Services

Accelerate Smarter Process transformation with specific industry expertise and business consulting skills for a customer-centric approach to business operations.

.Global Process Services

Next generation Business Process Outsourcing (BPO) needs to consider a company’s unique identity and position in the market as it offers outsourcing services to deliver a competitive advantage.