Protect Your Investment with IBM Software Subscription and Support

IBM Software Subscription and Support?

IBM ® Software Subsciription and Support provides our customers with a bundled upgrade (Subscription) and technical support (Support) solution for every distributed and fixed-term IBM Software license.  

Key features include:

• Notification of new product releases
• Download and media access to the latest versions of software – enhancing stability, reliability and performance of applications
• 24x7 technical support for business-critical outages
• Technical support for ALL designated IT staff
• Online tools and resources to manage licenses and access technical support

Please note that the individual components are not available as separable orderable offerings but are offered as a complete solutions.

What are the benefits of Subscription?

Subscription is the most cost-effective way for businesses to ensure that their users have the latest technology of the most current releases. With Subscription, customers can upgrade to new releases as the needs of their business dictate.

IBM Software Subscription:

• Lowers customers' cost of software acquisition
• Provides customers flexibility to upgrade based on their needs
• Streamlines budgeting for software upgrade and migration expenses

What are the benefits of Support?

IBM Software Support helps keep customers' users up and running wherever they're working in the world – ensuring that they are covered with the support they need and increasing return on their investment in a total software solution.

IBM Software Support provides:

• Telephone access to technical product specialists for answers to product-specific and task-oriented questions about everything – from the installation to the operation of currently supported IBM software products
• 24x7 access to IBM technical resources for “Severity 1” situations. If a client designates a problem as a “Severity 1,” IBM will work on it 7 days a week, 24 hours a day
• Online access to 24x7 technical support, including enhanced self-help and search capabilities available through the IBM Software Support Website

What You Get At-A-Glance

Feature	WITHOUT SW S&S	WITH SW S&S
Download new releases & upgrades or request media delivery	No	Yes
Request eNotifications for new releases and upgrades	No	Yes
Designated support contacts	None	Unlimited
"Severity 1" telephone support	No	24x7
Remote voice support	No	Normal business hours (2-hour response target)
Electronic Service Request [ESR] - a worldwide problem submission tool for IBM-distributed software	No	24x7
IBM Support Web Site Enhanced self-help Advanced search capabilities	Limited	Unlimited 24x7
Download bug fixes	Yes	Yes
Access to technical documentation	Yes	Yes