A social business can be more nimble—and save on telephony expenses—when telephony managers increase the synergy between IT and telephony infrastructures to provide high-quality cost-effective voice and video services. Telephony integration into your unified communications and collaboration environment can make it easy for users to choose the tools most appropriate for the task at hand. And when your computer is your phone you can save on telephony expenses, too.
Telephony integration and telephony features provided by IBM Sametime® software help make Sametime software your platform for next-generation communication services. Sametime software integrates with a range of email and productivity applications to provide you with one-click access to Sametime services, including telephony capabilities.
New features in Sametime 8.5.2 software enhance telephony support:
IBM Sametime Unified Telephony Lite Client software
The new IBM Sametime Unified Telephony Lite Client (US) license provides telephony managers an excellent entry point to step into unified communications and the full Sametime Unified Telephony experience with minimal requirements beyond your existing Session Initiation Protocol (SIP) infrastructure. By turning the Sametime Connect client into a standards-based SIP softphone:
IBM Sametime Unified Telephony software
The optional IBM Sametime Unified Telephony (US) software can unify your communications and collaboration capabilities now without replacing your PBX system. Sametime Unified Telephony software provides this support:
Even if you have already consolidated on a single telephony vendor, Sametime Unified Telephony software can help reduce port and softphone fees and use less expensive IP hard phones.
Enterprises also have the option of integrating their existing telephony infrastructure into Sametime software through plug-ins provided by their telephony vendor.
You can click to call from a recognized name or number in a chat window or chat history.
New Sametime Unified Telephony Lite Client is a new license option that turns your existing Sametime Client into a softphone
STelephony status lets you know that someone is on the phone before you make a call.
Sametime Unified Telephony software provides many options for easily calling others.
With Sametime Unified Telephony software, you can easily have one-to-one calls that you initiate from your contact list.
With Sametime software, you can easily have multi-way calls.
Sametime edition comparison: Telephony integration and telephony features
Sametime software is available in multiple editions to support the needs of your enterprise from the small office to the multinational conglomerate.
Some voice functionality and call controls are provided in IBM Sametime Standard software and in IBM Sametime Advanced software, which includes Sametime Standard features.
Additional capabilities can be provided by the addition of IBM Business Partner telephony plug-ins. IBM Sametime Unified Telephony software provides integrated telephony capabilities.
The table below indicates which voice services are available under three different approaches.
|IBM Sametime Standard||IBM Sametime Unified Telephony Lite Client + IBM Sametime Standard||IBM Sametime Unified Telephony + IBM Sametime Standard||IBM Business Partner telephony plug-ins* + IBM Sametime Standard|
|Basic voice functionality|
|Availability/telephony presence (on hook/off hook)||x||x|
|Click to call to computer (VoIP)||***||x||x||x|
|Click to call phone||x||x||x|
|Click to conference (multiparty audio VoIP)||***||***||x||x|
|Click to conference (multiparty audio via a bridge)||**||x||x|
|External audioconferencing integration with Sametime meetings||x||x||x|
|Visual conference calling||x|
|Active Speaker Notification||x|
|Access through mobile devices||x|
|Leverage Live Text to initiate call||x||x|
|Softphone (ability to make phone calls from PC)|
|Embedded Sametime softphone integrated into Sametime Connect client||x||x|
|Vendor softphone launched from Sametime Connect client||x|
|Sametime client call control features|
|Multiway VoIP calls/conferences||***||***||x||*|
|Drag-and-drop/add additional users||***||***||x||*|
|Moderator audio call controls (mute/unmute participants, remove, end call)||***||***||x||*|
|Participant audio call controls (mute/unmute self)||x||x||x||*|
|View invited user status (accepted, rejected)||***||***||x||*|
|Dial pad (e.g., to enter conference pass codes, dual tone multifrequency [DTMF])||x||x|
|Choose preferred device/number||x||x|
|Transfer call from one device to another||x|
|Forward call to another person||x|
|Quick Find phone number calling||x||x||x|
|Presence-aware incoming call rules (status, location, time, person); Contextual routing rules||x|
|Connectivity to single-vendor IP telephony systems||x||x||x|
|Connectivity to multivendor IP telephony systems||x||x||*|
|Connectivity to non-IP (time-division multiplexing, or TDM) telephony systems||x||*|
|Telephony management features|
|Call detail records||x|
|Operates with multiple PBXs||x|
* Varies with specific IBM Business Partner offerings.
** IBM Business Partner-provided bridge
*** Applies for Sametime to Sametime software user only