Introducing Jet Support from IBM
Now you can enjoy additional onsite support for your software systems, while saving as much as 28%.
Now when you renew your Software Standard Support, you can also add another layer of support for your software applications. All you do is sign up for the new Jet Support Package, a technical support package designed to give you onsite support, reduce downtime and save money.
With Jet Support, you will receive more than phone and online support. Jet Support brings experienced support engineers right to your doorstep. This package includes 40 man-hours of onsite support for a fixed price of SG$12,200. With a dedicated team onsite, we can help identify and resolve your technical issues faster, saving time and money in the long run.
| Usual price | Offer Price* | Savings | Save more than |
|---|---|---|---|
| SG$17,000 | SG$12,200 | SG$4,800 | 28% |
The Jet Support package gives you:
40 man-hours 6 months covering the following:
- Onsite technical software support
- Onsite assistance to identify problems that are difficult to reproduce
- Onsite assistance to troubleshoot problems
- Onsite application of fixes or updates
- Onsite assistance to provide corrective support to resolve identifiable and reproducible software product problems
- Onsite assistance with software installation
- Onsite assistance in setting configuration parameters
- Onsite assistance for software usage questions
| Offering | Bundle | Offering | Bundle | Offering | Bundle |
|---|---|---|---|---|---|
| A | Bundle includes Onsite Services for Web Sphere Application Server, DB2, and MQ | F | Bundle includes Onsite Services for Lotus Advanced Collaboration – Connections, Quick-r, Composite, Applications, Mash-ups | K | Bundle includes Onsite Services for DB2 Content Manager, CMOD, and File-Net |
| B | Bundle includes Onsite Services for Lotus Domino, Same-time, Quick-Place/ Team-room, Document Mgr | G | Bundle includes Onsite Services for Web Sphere Business Modelling, Monitoring, and Integration | L | Bundle includes Onsite Services for DB2 Data Warehouse, Information Integration, and BI |
| C | Bundle includes Onsite Services for Informix Dynamic Server, and Redbrick | H | Bundles includes Onsite Services for Tivoli Storage family - TSM | M | Bundle includes Onsite Services for Tivoli Network Mgmt family – Vallent, Net-cool, Net-View |
| D | Bundle includes Onsite Services for Rational | I | Bundled includes Onsite Services for Tivoli Automation family – ITM , ITCAM, TPM, TEC, TWS, TBSM | X | Customized Bundle |
| E | Bundle includes Onsite Services for Web Sphere Portal, and Forms | J | Bundle includes Onsite Services for Tivoli Security family – TIM, TAM, TSOM, TCIM |
Now you can enjoy additional onsite support for your software systems, while saving as much as 24%.
*Terms and conditions apply.IBM reserves the right to change specifications or other product information without prior notice. This publication could include technical inaccuracies or typographical errors.
