IBM Rational's Accelerated Value Program provides you with a customized approach to technical support, focused on your needs.
- A dedicated Accelerate Value Leader (AVL) who will serve as your single point of contact into IBM Rational technical support.
- 7x24 support for Priority 1 (urgent and important) issues, 5x8 (YOUR normal business hours) support for all other issues.
- Direct access to your AVL via office phone, cell phone, instant messaging, and e-mail.
- On-site visits by your AVL and Rational Customer Support senior management team. These visits:
- Establish your working relationship with your AVL and IBM Rational, providing the AVL the opportunity to understand your business and your working environment.
- Regular reports on your support activity, custom configured to your needs, identifying the return on your investment.
- A proactive approach to your support needs, including:
- Best practices on upgrades, deployments and product integration.
- Regular engagement from your AVL to meet your needs and exceed your goals.
- Enable you to drive efficiency and success in your organization.
- Regular contact from your Rational Customer Support's senior management team to ensure your needs and expectations are being fulfilled.
If you are interested in an Accelerated Value Program for your organization, please contact:
Rational Accelerated Value Program Evangelist - North America
Rational Accelerated Value Program Team Lead - EMEA
Juvenal Gomes Barreto
Rational Accelerated Value Program Team Lead - South America
Rational Technical Sales & Services - Asia Pacific
Translate my page