IBM Support

Accelerated Value Program

The Accelerated Value Program team provides custom technical support to clients on a contract basis. Through these offerings, we provide to each client one or more specific Accelerate Value Leaders (AVLs) who have on average 6 years of advanced experience supporting customers as Senior Technical Support Engineers. The client has direct access to the AVL and has the unique ability to integrate that individual into their IT team, providing an ongoing relationship with IBM Rational.

IBM Rational's Accelerated Value Program provides you with a customized approach to technical support, focused on your needs.

  • A dedicated Accelerate Value Leader (AVL) who will serve as your single point of contact into IBM Rational technical support.
  • 7x24 support for Priority 1 (urgent and important) issues, 5x8 (YOUR normal business hours) support for all other issues.
  • Direct access to your AVL via office phone, cell phone, instant messaging, and e-mail.
  • On-site visits by your AVL and Rational Customer Support senior management team. These visits:
    • Establish your working relationship with your AVL and IBM Rational, providing the AVL the opportunity to understand your business and your working environment.
    • Regular reports on your support activity, custom configured to your needs, identifying the return on your investment.
  • A proactive approach to your support needs, including:
    • Best practices on upgrades, deployments and product integration.
    • Regular engagement from your AVL to meet your needs and exceed your goals.
    • Enable you to drive efficiency and success in your organization.
    • Regular contact from your Rational Customer Support's senior management team to ensure your needs and expectations are being fulfilled.

 

If you are interested in an Accelerated Value Program for your organization, please contact:

Irene Bond
Rational Accelerated Value Program Evangelist - North America
ibond@us.ibm.com
1-512-215-0766

John Dejevij
Rational Accelerated Value Program Team Lead - EMEA
john.dejevij@nl.ibm.com
31-20-513-6148

Juvenal Gomes Barreto
Rational Accelerated Value Program Team Lead - South America
juva@br.ibm.com
55-11-2322-7205

Larry Paise
Rational Technical Sales & Services - Asia Pacific
lpaise@us.ibm.com
1-720-342-6674

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