IBM Support

Ounce Labs support overview

Welcome to IBM Rational Software Support.

As you may know, Ounce Labs is now part of IBM Rational software. In order to help your transition to IBM systems & processes, we have developed this overview page specifically for our Ounce Labs clients.

The Ounce Labs products have undergone a name change. New versions of the products previously known as Ounce Labs will be listed under the IBM Rational brand name. You will see this change reflected in the product list table below, as well as on the new ibm.com product support site.

Starting December 1, 2009, Ounce Labs clients should to log all new product and licensing issues using IBM Software Support systems.

Refer to the following document for important information regarding how Ounce Labs clients can contact IBM Software Support for new issues going forward including download instructions and Ounce 6.1 license activation changes effective December 4th, 2009:
PDF File Ounce Labs Support Reference for Ounce and AppScan Source Products (updated 2009-12-01)



Webinars:

Overview of IBM Software Support resources for Ounce Labs clients.

Weekly calls have been discontinued. A recorded module will be posted shortly.


Download the One-Page Support Reference Guide here:

PDF File Americas - How to contact support
PDF File AP - How to contact support
PDF File EMEA - How to contact support




Ounce Labs Support Migration Communication:

PDF File Ounce Labs Cover Letter
PDF File Doing Business with IBM - A Guide for Ounce Labs Software Customers
PDF File Welcome to IBM Letter (sent to Primary Contact)
PDF File Proof of Entitlement Certificate (sent to Primary Contact)
PDF File Technical Contact Support Letter (sent to Site Technical Contact)
PDF File License Key Center Welcome Email (sent to Primary and Site Technical Contacts)




IBM Rational Ounce Labs product-specific support pages on ibm.com

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