| Email to ESR migration announcement |
As previously announced, on May 2, 2004 the following changes occurred:
- All legacy Rational e-mail aliases were decommissioned.
- The new e-mail aliases are:
- Americas:
sw_support@us.ibm.com - Europe, Middle East and Africa:
sw_support_emea@nl.ibm.com - Asia Pacific:
sw_support_ap@au1.ibm.com
- Americas:
New information!
- To use the new e-mail aliases listed above, you will be REQUIRED to be a registered Electronic Service Request (ESR) user. It is important you register in ESR as soon as possible.
- To provide you with enough time, we have extended the ESR registration deadline. The new deadline will be announced here soon.
To learn how to register for ESR, please take a moment to review these step-by-step instructions and register today!
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The following PDF files require Adobe® Reader® | |
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English | View PDF (44 KB) |
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Français | View PDF (44 KB) |
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Deutsch | View PDF (44 KB) |
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View PDF (219 KB) |
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View PDF (145 KB) |
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View PDF (119 KB) |
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View PDF (177 KB) |
| These documents require Adobe Acrobat Reader. To obtain this reader at no charge, please visit the Adobe website. | ||
| Legacy Rational Customer Support |
Legacy Rational Customer Support e-mail aliases were decommissioned on May 2, 2004 (partial list only):
- support@rational.com
- support@apac.rational.com
- support@china.rational.com
- support@europe.rational.com
- support@japan.rational.com
- license@rational.com
- license@apac.rational.com
- license@china.rational.com
- license@europe.rational.com
- license@japan.rational.com
- rdntraining@rational.com
- lic_admin@rational.com
- lic_americas@rational.com
- lic_apac@rational.com
- lic_china@rational.com
- lic_europe@rational.com
- lic_japan@rational.com
- lic_na@rational.com
| Electronic Service Request (ESR) |
ESR, IBM's Electronic Service Request tool, is a web-based problem submission and management tool. It is designed to save you time and enhance your experience when submitting and managing Problem Management Reports (PMRs). In the future, to submit e-mail updates to your PMRs, you will need to be a registered ESR user. To learn more about ESR, please visit http://www.ibm.com/software/support/sitetours.html.
To access ESR, visit the Rational support homepage at http://www.ibm.com/software/rational/support/ and choose "Submit and Track Problems" from the left navigation bar.
To learn more about ESR, please visit http://www.ibm.com/software/support/sitetours.html
