| Email to ESR migration announcement |
This document contains new and important information on communicating with IBM Rational customer support. In order to continue having e-mail messages customer support processed, it is important you take action now.
As previously announced, on May 2, 2004 the following changes occurred:
- All legacy Rational e-mail aliases were decommissioned.
- The new e-mail aliases are:
- Americas:
sw_support@us.ibm.com - Europe, Middle East and Africa:
sw_support_emea@nl.ibm.com - Asia Pacific:
sw_support_ap@au1.ibm.com
- Americas:
New information!
To use the new e-mail aliases listed above, you will be REQUIRED to be a registered Electronic Service Request (ESR) user. It is important you register in ESR as soon as possible.
To provide you with enough time, we have extended the ESR registration deadline. The new deadline will be announced here soon.
To learn how to register for ESR, please take a moment to review these step-by-step instructions and register today!
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The following PDF files require Adobe® Reader® | |
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English | View PDF (44 KB) |
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Français | View PDF (44 KB) |
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Deutsch | View PDF (44 KB) |
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View PDF (219 KB) |
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These documents require Adobe Acrobat Reader. To obtain this reader at no charge, please visit the Adobe website. |
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| Legacy Rational Customer Support |
Legacy Rational Customer Support e-mail aliases were decommissioned on May 2, 2004 (partial list only):
- support@rational.com
- support@apac.rational.com
- support@china.rational.com
- support@europe.rational.com
- support@japan.rational.com
- license@rational.com
- license@apac.rational.com
- license@china.rational.com
- license@europe.rational.com
- license@japan.rational.com
- rdntraining@rational.com
- lic_admin@rational.com
- lic_americas@rational.com
- lic_apac@rational.com
- lic_china@rational.com
- lic_europe@rational.com
- lic_japan@rational.com
- lic_na@rational.com
| Electronic Service Request (ESR) |
ESR, IBM's Electronic Service Request tool, is a web-based problem submission and management tool. It is designed to save you time and enhance your experience when submitting and managing Problem Management Reports (PMRs). In the future, to submit e-mail updates to your PMRs, you will need to be a registered ESR user. To learn more about ESR, please visit http://www.ibm.com/software/support/sitetours.html.
To access ESR, visit the Rational support homepage at http://www.ibm.com/software/rational/support/ and choose "Submit and Track Problems" from the left navigation bar.
To learn more about ESR, please visit http://www.ibm.com/software/support/sitetours.html
