| Contact via Web |
ESR features:
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Email notification when your PMR is updated or closed
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Attach files to your PMRs
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View, print, and download PMR reports in spreadsheet format
ESR help area - for complete ESR documentation and FAQs.
| Contact via phone or fax |
If you have an active maintenance agreement with IBM Rational software, you may contact Rational's customer support team via telephone or fax. IBM Rational software officially supports customers in English, French, German, and Japanese.
| Local or Toll free IBM Rational software support phone numbers | ||
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| Australia | Toll Free: 130-0307005 | |
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| Belgium | +32-2-225-3611 or 070-233-392 | |
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| Canada |
Toll Free: 1-800-IBM-SERV (1-800-426-7378) |
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| China | Toll Free: 10-8006-100349 | |
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| Finland | +358 8001-4260 | |
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| France | +33 238 557 752 | |
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| Germany | +49 1805 001242 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz) | |
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| Hong Kong S.A.R. of China | Toll Free: +852-8009-66816 | |
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| India | Toll Free: 0008006-101010 | |
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| Israel | +972-3-918-8555 | |
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| Italy | +39-02-7031-6101 | |
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| Japan | Toll Free: 0120-016-190 | |
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| Korea, Republic of | Toll Free: 007986115216 | |
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| Netherlands | +31-(0)20-513-3939 | |
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| New Zealand | Toll Free: 0800-724-835 | |
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| Singapore | 800 616 1903 | |
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| Sweden | +46-771-171040 | |
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| Switzerland | 0800 55 5454 | |
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| Taiwan | Toll Free: 0080-161-1434 | |
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| United Kingdom | 0870-010-1952 | |
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| United States |
Toll Free: 1-800-IBM-SERV (1-800-426-7378) |
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For additional countries, please visit the IBM Directory of worldwide contacts .
To contact your local IBM Sales team, please also visit the IBM Directory of worldwide contacts.
