IBM Support

Support Contacts for Rational Products

Contact via Web
IBM Service Request (SR) - to update or submit a service request directly to IBM Rational software's customer support team. Active maintenance agreement is required.

SR features:

  • Email notification when your PMR is updated or closed
  • Attach files to your PMRs
  • View, print, and download PMR reports in spreadsheet format

SR help area - for complete SR documentation and FAQs.

Contact via phone or fax

If you have an active maintenance agreement with IBM Rational software, you may contact Rational's customer support team via telephone or fax. IBM Rational software officially supports customers in English, French, German, and Japanese.

Local or Toll free IBM Rational software support phone numbers
Australia Toll Free: 130-0307005
Belgium +32-2-225-3611 or 070-233-392
Canada Toll Free: 1-800-IBM-SERV
China Toll Free: 10-8006-100349
Finland +358 8001-4260
France +33 238 557 752
Germany +49 0800 5 116399 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)
Hong Kong S.A.R. of China Toll Free: +852-8009-66816
India Toll Free: 000 800 6100 010
Israel +972-3-918-8555
Italy +39-02-7031-6101
Japan Toll Free: 0120-016-190
Korea, Republic of Toll Free: 007986115216
Netherlands +31-(0)20-513-3939
New Zealand Toll Free: 0800-724-835
Singapore 800 616 1903
Sweden +46-771-171040
Switzerland 0800 55 5454
Taiwan Toll Free: 0080-161-1434
United Kingdom 0370 010 1952
United States Toll Free: 1-800-IBM-SERV


For additional countries, please visit the IBM Directory of worldwide contacts .

To contact your local IBM Sales team, please also visit the IBM Directory of worldwide contacts.


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