IBM Support

Contact support

Contact via Web

IBM Service Request (SR) - to update or submit a service request directly to IBM Rational software's customer support team. Active maintenance agreement is required.

SR features:

  • Email notification when your PMR is updated or closed
  • Attach files to your PMRs
  • View, print, and download PMR reports in spreadsheet format

SR help area - for complete SR documentation and FAQs.
 

Contact via phone or fax

If you have an active maintenance agreement with IBM Rational software, you may contact Rational's customer support team via telephone or fax. IBM Rational software officially supports customers in English, French, German, and Japanese.

Local or Toll free IBM Rational software support phone numbers

Australia

Toll Free: 130-0307005

Belgium

+32-2-225-3611 or 070-233-392

Canada

Toll Free: 1-800-IBM-SERV
(1-800-426-7378)

China

Toll Free: 10-8006-100349

Finland

+358 8001-4260

France

+33 238 557 752

Germany

+49 0800 5 116399 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)

Hong Kong S.A.R. of China

Toll Free: +852-8009-66816

India

Toll Free: 0008006-101010

Israel

+972-3-918-8555

Italy

+39-02-7031-6101

Japan

Toll Free: 0120-016-190

Korea, Republic of

Toll Free: 007986115216

Netherlands

+31-(0)20-513-3939

New Zealand

Toll Free: 0800-724-835

Singapore

800 616 1903

Sweden

+46-771-171040

Switzerland

0800 55 5454

Taiwan

Toll Free: 0080-161-1434

United Kingdom

0370 010 1952

United States

Toll Free: 1-800-IBM-SERV
(1-800-426-7378)

 

For additional countries, please visit the IBM Directory of worldwide contacts .


To contact your local IBM Sales team, please also visit the IBM Directory of worldwide contacts.

 

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