Features and benefits
IBM Rational Support for Eclipse offers the following features and benefits:
| Feature | Benefit |
|---|---|
| World-class support backed by IBM | Reap the benefits of open source with the peace of mind of knowing your tools are backed by IBM. |
| Phone support at no additional cost | IBM Rational Elite Support for Eclipse allows you to use our on-line issue management tools or the phone to work with support. As with all Rational product support, 24x7 phone support is available for severity 1 issues. |
| Defect Fixes | As with other product offerings, defect submissions go through a triage process and defect fixes are delivered via Eclipse.org. |
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