IBM Software Subscription and Support

Maximizing the value of your IBM Software investment

it's simple it's easy it's fast

Renewing your Software Subscription and Support is one of the most cost-effective ways to protect your software investment. It saves you time, it saves you money, and it ensures uninterrupted access to vital Technical Support and product upgrades—features that can make a real difference to your bottom line.

Active IBM Software Subscription and Support can help ensure that your licensed software deploys smoothly, runs efficiently and continues to keep pace with the ever-changing demands of your IT and business users. IBM Software Subscription and Support is always on. It’s available to help your business capitalize on emerging opportunities and to respond rapidly to business-critical technology issues.

Renewing your Software Subscription and Support is easy

You will receive a renewal quote 75 - 90 days in advance of your next IBM Software Subscription and Support anniversary date.

To maintain active Subscription and Support, simply:

Review your renewal quote immediately.  Then, choose one of the following options to renew:

It's that simple.

*Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries.

In some countries, you may also have the option to take advantage of Automatic or Continuous Renewal to safeguard your IBM Software Subscription and Support (and Fixed Term Licenses) against an unintended lapse in coverage.


Automatic renewal

Automatic or Continuous Renewal [where available] safeguards your IBM Software Subscription and Support and Fixed Term Licenses against unintentional lapses.

Here's how it works.

If you do nothing when you receive your renewal quote and e-mail renewal reminders, your Software Subscription and Support [and Fixed Term Licenses] will renew automatically at the Anniversary date and you will be invoiced based on your current quotation for Software Subscription and Support or FTL renewal.


Renewing via Passport Advantage Online

Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries.

  1. Passport Advantage Online (US)  using your IBM ID & Password. 

    Note: If you don't have an IBM ID and Password, complete the New customer account registration form available from the  Passport Advantage Online Customer Sign in
  2. Select "Purchase & renewal" and then 'Renewals" from the left navigator.
  3. Review and reconcile your IBM Software Subscription and Support quote.
  4. Then, send it to an IBM Business Partner for pricing and fulfillment or purchase directly from IBM.

Note: If you choose to purchase directly from IBM, you can choose the payment method you prefer. Payment options include invoicing, billing with your purchase number, or credit card (subject to availability in your country).

Opting not to renew

We recommend that you renew IBM Software Subscription and Support on all eligible software products to ensure continued access to product upgrades and 24x7 Technical Support. But, if you choose NOT to renew your Software Subscription and Support, you must notify IBM of your intent NOT to renew before your renewal date. You may do so either online or in writing.

If at a later date, you wish to reinstate your Software Subscription and Support, you may do so, however, the cost of "Software Subscription and Support Reinstatement," is far greater than your annual renewal rate—in most cases, as much as three times greater than your annual renewal rate.

Want to upgrade your licensed IBM software?

Sign in to Passport Advantage Online (US) now!

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