IBM Software Subscription and Support

Maximizing the value of your IBM Software investment

Smarter software comes with the peace of mind.Updates and tech support for 12 months included with each new distributed software license.

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With renewable IBM Software Subscription and Support, you get more than product upgrades and Technical Support, you get a higher return on your IBM software investment.

Subscription yields real benefits

IBM Software Subscription and Support is one of the most cost-effective ways for your business to ensure that your users have access to latest technology. Whether you choose to upgrade and how you choose to upgrade is always up to you. You manage your upgrade cycles in the way that works best for your business.


Take advantage of product upgrades to:

  • reduce your software acquisition expenses
  • budget and plan for IT enhancements
  • maintain the highest levels of IT performance and productivity
  • integrate new features and functions for measurable performance and efficiency gains

Manage your IBM Subscription upgrades through Passport Advantage Online for Customers (US). It's available—24 hours a day, seven days a week.

Support protects your investment

With Technical Support your entire organization has easy access to a wealth of online and voice support. Whether you're looking for self-help-forums, downloads-assistance with installation, configuration, deployment, tuning or fast answers to just about any question, Technical Support is there for you.

Take advantage of Technical Support to:

  • enhance stability, reliability and performance of applications
  • download fix packs as they become available
  • submit Service Request [SRs]
  • resolve business critical "Severity 1" IT problems

Available from within the IBM Electronic Support (US) and IBM Support (US) Portals, Technical Support is available—24 hours a day, seven days a week

Want to upgrade your licensed IBM software?

Sign in to Passport Advantage Online (US) now!

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Spend 3 minutes with the VPs of product development and support for IBM Software. Hear what they have to say about their commitment to innovation and the expertise that supports it.

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